Heiser Toyota - Service Center

Pick up on time. Good social distancing and mask use. Pick up on time. Good social distancing and mask use. Returned vehicle on time. Very friendly.Explained work done well. Did not mess car up. Ver Pick up on time. Good social distancing and mask use. Returned vehicle on time. Very friendly.Explained work done well. Did not mess car up. Very clean. More

Felt like I was pushed thru. No free car wash any more. No drinks while waiting. No personal connection. Couldn’t even tell you who I spoke to. Drove two hours for a ten minute service. Don’t know No drinks while waiting. No personal connection. Couldn’t even tell you who I spoke to. Drove two hours for a ten minute service. Don’t know what’s going on here, but quality of service isn’t what it used to be our met my expectations Also, how do I fill out satisfaction survey if I don’t have a clue who I spoke to? This is a waste of my time. More

I’m usually quite satisfied. This time my car was not washed & all my syrius radio presets were gone possibly when the person was resetting my iPhone connection to the car. I wasn’t happy about either of washed & all my syrius radio presets were gone possibly when the person was resetting my iPhone connection to the car. I wasn’t happy about either of these things. More

I went in for 15,000 mile maintenance on my 2019 RAV4. I wish I had paid more attention to the service reps’ names to give them personal compliments! The 2 I dealt with were great! The first (I believe Vin wish I had paid more attention to the service reps’ names to give them personal compliments! The 2 I dealt with were great! The first (I believe Vincent Lor?) answered all my questions to help me better understand how to use my cruise control settings. Because he was busy when my service was completed, another service rep (Bob or Joe) called me over to let me know it was done and went over the findings that everything checked out okay. He let me know the other guy was busy and that he didn’t want me to wait any longer, which I thought was very nice and great team work! He also answered my questions about the letter I received a while ago about the gas tanks never appearing full via the gauge after filling them fully. He said Toyota is still working on a resolution for that issue. Overall, I had a great experience and would recommend Heiser Toyota. More

Quick and efficient. Replaced leaky tire right away. I also needed an emissions test which was done first and was very fast. The whole visit took less than an hour. also needed an emissions test which was done first and was very fast. The whole visit took less than an hour. More

It was my first time taking my car there and I have to say it was a wonderful experience. The staffs was really nice and they made me feel welcome. The technician’s work was flawless and they finished up say it was a wonderful experience. The staffs was really nice and they made me feel welcome. The technician’s work was flawless and they finished up faster then what I was told so that’s a plus. More

Excellent service, good and clear communications about my needs. Friendly environment over all. The service and dealer departments send regular information about services and available price deals about new needs. Friendly environment over all. The service and dealer departments send regular information about services and available price deals about new cars. Though I might not any of the above, it is good to be contacted and given heads up. More

Chad Covert and Vincent Lor took excellent care of my car after losing my keys! Thank you for the speedy service to get me back on the road!! after losing my keys! Thank you for the speedy service to get me back on the road!! More

This dealership continues to impress. Flawless customer service, and friendly staff. Forever a fan & customer. Kudos to the training staff of the individuals I had the pleasure of working with. service, and friendly staff. Forever a fan & customer. Kudos to the training staff of the individuals I had the pleasure of working with. More

Bought our RAV 4 a little less than a year ago, and now getting mixed messages on what was specifically covered by the scratch protection plan. Otherwise, excellent service at Heiser. I rarely go anywher getting mixed messages on what was specifically covered by the scratch protection plan. Otherwise, excellent service at Heiser. I rarely go anywhere else. More