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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,097 Reviews

4,097 Reviews of Heiser Toyota - Service Center

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October 05, 2020

Heiser is always time efficient, friendly and accommodating. I never worry when I have to take my car in to get an oil change or repairs. More

by Marissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Oct 06, 2020 -

Heiser Toyota responded

Marissa, we are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 01, 2020

I always love working with Heiser. They are always patient and reliable. They set me up right away with timing and cost so I can relax while I wait. More

by CrystalKach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Heiser Toyota responded

Crystal, we are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 01, 2020

I had a situation that was handled quickly and extremely professionally by Joe Vicari. He was very patient and an active listener and had an open mind to the customer's needs. We have three Toyota vehicles More

by James Meulemans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Vicari, Dana Schilz, Bob Arciszewski
Oct 02, 2020 -

Heiser Toyota responded

James, thank you for your business and feedback. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

October 01, 2020

Pete was great. He was extremely helpful and he explained all of my options. I will give this information to my family and friends. Thanks Pete! More

by Jon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete
Oct 02, 2020 -

Heiser Toyota responded

Jon, we are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

September 29, 2020

Attentive staffLove they work getting me Attentive staff Love they work getting me in Accommodating The owner leaders set the tone of excellence. Customers in good hands Cars are tricky a More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown name gal who quickly greeted me and listened quick as she typed. She was brunette a bit med to short height vey kind. The invoice says Robert A but it was not him. He was busy helping another. Anyway this gal was great
Sep 29, 2020 -

Heiser Toyota responded

Linda, thank you for your business and feedback. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

September 29, 2020

My husband has always taken my car to Heiser for oil changes. The last visit, last week the tech told him the spring in the oil filter cup was missing. We had to pay $64.34 for a new cup. The techs are More

by ADAVIS4367
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Heiser Toyota responded

Jackie, thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the General Manager Pat Pomeranz in an effort to better our business and employees. Please feel free to contact Pat directly by phone at 414-586-7104 or by email at ppomeranz@heiser.com with any additional feedback

September 26, 2020

Work was Ok, Took several hours for a simple oil change with appointment. Appointment was made online, no record of appointment when we arrived. Unsatisfactory. More

by MCKAY739
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Arciszewski
Sep 28, 2020 -

Heiser Toyota responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Joseph Vicari III in an effort to better our business and employees. Please feel free to reach out to Joe directly by phone at 414-586-7135 or by email at jvicari@heiser.com

September 24, 2020

Great service by Vincent!Really starting to feel like Great service by Vincent! Really starting to feel like part of the Toyota family. Each time I am there I feel like the level of service excellence is More

by ANAREY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Schilz, Bob Arciszewski
Sep 24, 2020 -

Heiser Toyota responded

Thank you for your business and feedback. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

September 24, 2020

Great location prompt service polite people waiting room was nice my right home in my right ride was very good the driver with courteous the work I believe with good More

by SEMONS.DOROTHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Schilz
Sep 24, 2020 -

Heiser Toyota responded

Thank you for your business and 5-star review. Our customers are our highest priority and I am pleased you had a great service experience with Heiser. We look forward to working with you again in the future.

September 19, 2020

Always very satisfied with the level of service and friendliness! Special thanks to Vincent Lot for going above and beyond, as well as the service technician. Thanks! More

by DKENT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Heiser Toyota responded

Thank you for your business and 5-star review. Our customers are our highest priority and I am pleased you had a great service experience with Vincent. We look forward to working with you again in the future.

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