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4,113 Reviews of Heiser Toyota - Service Center
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May 06, 2020
Heat shield replacement and license plate renewal inspection I was pleased with the courtesy extended to me. I was pleased that Heiser had the replacement part in stock. I was pleased that the service could be d I was pleased with the courtesy extended to me. I was pleased that Heiser had the replacement part in stock. I was pleased that the service could be done in my appointment time. I was pleased that it did not take very long to complete. I have a concern about Heiser following the CDC guidelines to keep customers safe during the Corona virus pandemic. I saw a few technicians using masks. Vincent went to my vehicle to get mileage information and entered it without a mask and without gloves. I make sure my vehicle is clean and disinfected. When I was paying my bill the woman who was taking care of my payment sneezed outright. I cannot remember her name. She did not sneeze into her elbow or arm or hand. She just let it go. She did apologize. She was not wearing a mask. Thankfully I had my own mask on that covered my face. Hopefully it provided some protection. I am a senior. I am wondering why you are not requiring your employees to follow guidelines to prevent the transmission of Covid 19 to customers? Especially those at the service desk and front desk. Remember some people are asymptomatic and have no idea they are carriers of the virus. I know that you are working on cars and it's a dirty job but front line employees should be using masks and gloves when they enter a persons vehicle. Masks should be used when a person is dealing with the individual who takes care of payment. Please review your protocol regarding proper PPE. The vehicles that you work on are the customers personal property. The customer should feel safe. Otherwise everything was fine. Thank you. More
by C-PFUSEK
Verified CustomerEmployees Worked With
Other Employees :
I do not recall the name of the woman who checked me out. I was feeling uncomfortable about no one having masks and the fact that she did sneeze at me. I am grateful that she apologized but she needed to cover her sneeze just like you cover your cough.
May 06, 2020
Clean , friendly , and honest. A great place to go to buy a car or get service done. The free car wash is also a plus! a car or get service done. The free car wash is also a plus! More
by PAULG6
Employees Worked With
May 05, 2020
My service was quick and efficient, I’m not sure what the gentleman’s name was that checked me in but he was gave great customer service. The gentleman highlighted in this survey is not the one who checked m gentleman’s name was that checked me in but he was gave great customer service. The gentleman highlighted in this survey is not the one who checked me in. More
by RUBYSLIPPERS90
Employees Worked With
Not sure what his name was
May 05, 2020
Unsatisfactory I have a 2019 Toyota Highlander and the service tech did not correct my issue. I'm still experiencing issues with my front sensors on this new vehicle I have a 2019 Toyota Highlander and the service tech did not correct my issue. I'm still experiencing issues with my front sensors on this new vehicle and there is a noise at the rear end of this truck. I have an extended warranty plan on my truck and it appears that this is a waste of my money spending extra dollars on my car which is not helping me at all. I feel that the technicians did a poor job and the manager -Vincent did not do anything to further assist in this matter. I have bought my previous vehicle from Toyota but have not never experience such poor service. More
by MarvinHarmon
Employees Worked With
May 01, 2020
When I called for service I requested a number of things, one was a tire rotation, this did not get done. The leaking brake caliper was repaired, but the brake fluid that had leaked on the tire and rim was n one was a tire rotation, this did not get done. The leaking brake caliper was repaired, but the brake fluid that had leaked on the tire and rim was not cleaned up at all. More
by dbstillings
Employees Worked With
Bob Arciszewski
May 01, 2020
I appreciated the pick up and delivery service. It was very convenient. I hope you continue doing that even after this pandemic situation. Thank you. very convenient. I hope you continue doing that even after this pandemic situation. Thank you. More
by SHISHTER5
Employees Worked With
May 01, 2020
Great service and communication Appreciated the pick up and delivery service, along with the great ongoing communication about status of work being completed! Vincent was great! Wa Appreciated the pick up and delivery service, along with the great ongoing communication about status of work being completed! Vincent was great! Was also happy that they had the parts for a recent recall, that they completed automatically! More
by HARV
Employees Worked With
May 01, 2020
Work was done well. I appreciated that the work was done well and they kept me informed. They informed me about other work that could be done on the car. I appreciated that the work was done well and they kept me informed. They informed me about other work that could be done on the car. More
by KCASPER52
Employees Worked With
May 01, 2020
Thank you We were treated very well and everyone was kind and respectful of the virus concerns. The service and communication are appreciated. Thanks again for We were treated very well and everyone was kind and respectful of the virus concerns. The service and communication are appreciated. Thanks again for helping us keep both vehicles in great shape. More
by HOWARDPBROWN
April 30, 2020
Best Dealership in Town I have been a Heiser customer for over 20 years and have always had great service. The staff is friendly, knowledgeable and willing to help. I have been a Heiser customer for over 20 years and have always had great service. The staff is friendly, knowledgeable and willing to help. More
by SteveM
