Heiser Toyota - Service Center

Quick and Friendly The professionalism at Heiser is a refreshing attribute that I’m not used to after spending many years at Wilde Toyota. Thank you! Everyone I’ve enco The professionalism at Heiser is a refreshing attribute that I’m not used to after spending many years at Wilde Toyota. Thank you! Everyone I’ve encountered has been wonderful! More

poor customer service the first time there with my 2019 Camry. the rear window does not completely defrost. when I get to the service counter I JUST WAIT. they evidently the first time there with my 2019 Camry. the rear window does not completely defrost. when I get to the service counter I JUST WAIT. they evidently do not have a person who is assigned to the main counter because the only people I saw were walking around (doing what ever they do) no one acknowledges that I am there. no one says "hi" or "i'll be right there" (no manners)!!!!! when I finally saw some one I was told that the car would have to be left there so that they can see what happens when the windows are frosted and then use the defrosted. that is was the way it would have to be done so that they can see for themselves what happens. they did not have a car to loan me, so I made another appointment to come back. when I brought my car back in I HAD TO WAIT AGAIN TO TALK TO SOMEONE. (NO ONE SAYS ANYTHING WHEN I GET TO THE DESK.) I EXPLAIN AGAIN WHY I BOUGHT IN THE CAR. I WAS GIVEN A CAR.. the very next day they called me and told me that there was nothing wrong with the defrost and I should come and pick up my care. now please tell me why one person says that the only way they can test the car is for there to be frost on the windows and another person tell me (even though there isn't any frost to test with) that the defrost is just fine. what is also stupid is that they do not have cards to give you with a place for them to write down the appointment date/time More

I am satisfied with service on my car. I bought my 2007 Toyota Matrix from Heiser Toyota, when car was new. All my service, including oil changes, have been done there. The employees in s I bought my 2007 Toyota Matrix from Heiser Toyota, when car was new. All my service, including oil changes, have been done there. The employees in service department have consistently been courteous & have listened to me. Plus all service done on my car has been recorded in your computer system........so they & I know what has been done. More

Heiser Toyota Review My technician, Chue, provided an excellent service to me when I took my car there yesterday to get 4 brand new tires. I completely forgot about my a My technician, Chue, provided an excellent service to me when I took my car there yesterday to get 4 brand new tires. I completely forgot about my appointment after my flight was delayed the night before and didn't get home till 4:30am until Chue called me to see if I still want to go in. I took my car there and he was able to put me back on schedule. After 2.5 hours the car was ready got pick up. I'm happy with the service and will definitely recommend Heiser to friends and families. More

Long service time Service was great but it took 90 minutes to have oil change and tire rotation done, when i was told it should be 45 to 60 minutes top. So in short I l Service was great but it took 90 minutes to have oil change and tire rotation done, when i was told it should be 45 to 60 minutes top. So in short I loved the service but didn't like the long wait. More

Good service 5000 mile service and check for anything that needs to be done at this time and also have a good relationship with the dealership every time I see 5000 mile service and check for anything that needs to be done at this time and also have a good relationship with the dealership every time I see them More

Customer Service I am a new customer and Bob made me feel at peace. He walked me thru the entire process and explained, he earned my trust. Thank you Bob! I am a new customer and Bob made me feel at peace. He walked me thru the entire process and explained, he earned my trust. Thank you Bob! More

Great Service! They replaced, programmed and laser cut my new key in no time.... in and out the door! Pricier than a generic key, but I'm happy to have, in my pocket They replaced, programmed and laser cut my new key in no time.... in and out the door! Pricier than a generic key, but I'm happy to have, in my pocket, a genuine Toyota Rav key fob to ward off any glitch. More

Great service The service that was provided is consistent, friendly and prompt. I use this location because it is convenient, clean and prompt. I would recommend The service that was provided is consistent, friendly and prompt. I use this location because it is convenient, clean and prompt. I would recommend this location. More

fast service I did not drop my car off this time but waited at the dealership. The area was comfortable and the time I was told it would take to complete my oil ch I did not drop my car off this time but waited at the dealership. The area was comfortable and the time I was told it would take to complete my oil change and tire rotation was exact. Very friendly people. More