4,176 Reviews of Heiser Toyota - Service Center
smooth service I took my car in for service today got there early was taken in early by Dana. She was very professional and answered all my questions. I took my car in for service today got there early was taken in early by Dana. She was very professional and answered all my questions. More
remove plastic from exhaust pipe With no appointment I drove in with some plastic stuck to my exhaust pipe, the smell was bad. Vincent accepted my vehicle and within 45 minutes I was With no appointment I drove in with some plastic stuck to my exhaust pipe, the smell was bad. Vincent accepted my vehicle and within 45 minutes I was on my way home, without the bad smell of plastic!!!! More
Good job Great service and experience, I will buy and bring the car to do the service again in the future. Great location and clean plus close to my house Great service and experience, I will buy and bring the car to do the service again in the future. Great location and clean plus close to my house More
55,000 maintenance It's always a god experience at Heiser. You can usually find a time slot that is convienient and it never takes more than one hour. It's always a god experience at Heiser. You can usually find a time slot that is convienient and it never takes more than one hour. More
Great service Fantastic service department. Chue did a great job coordinating the necessary repairs and provided a loner car while my truck was getting repaired. Th Fantastic service department. Chue did a great job coordinating the necessary repairs and provided a loner car while my truck was getting repaired. This ensued I got my truck fixed while not missing any work. More
Routine Maintenance I took my Prius in for its routine maintenance and at the same time to have an annoying situation checked out if possible. Both Bob and Roger were I took my Prius in for its routine maintenance and at the same time to have an annoying situation checked out if possible. Both Bob and Roger were able to figure out what was causing the problem by working together and being able to duplicate so that they were able to find the "fix" for it--which was a very simple one and only affecting the navigation system itself. I feel confident that should it happen again, it is nothing major and I can bring it back and they will continue to work to find whatever else might be causing it. More
A caring friendly team The entire Heiser team is friendly. This appointment I dealt again with Vincent, who has been my service advisor a few times. He remembers what we tal The entire Heiser team is friendly. This appointment I dealt again with Vincent, who has been my service advisor a few times. He remembers what we talked about last time I was in. Good guy to work with. My only negative is that twice after a service appointment I was given a car wash ticket and the wash booth would not accept my code More
Does not listen Live learn and never take your vehicle into Heiser Toyota for service. In all of my years I never had a service adviser (that would be you Chue Lee) t Live learn and never take your vehicle into Heiser Toyota for service. In all of my years I never had a service adviser (that would be you Chue Lee) tell me I’m done with you and walk away. He has a real hard time listening to a paying customer. Oh he understood I had this problem before I told him, this will fix it he says $220 that turned into $302 All fixed right? Nope then the other leak appears and just to look at it another $375 not even fixing it. If I treated customers like this I wouldn’t be working, just walk away Chue. This is my first review and don’t really like doing it but I got ripped off and I don’t want others to be taken advantage of either. The car smells like burning oil even more now than when I took it in, I am guessing the degreasing part was a lie too. I don’t want to go on and on but I could. People beware; don’t get treated like I did take it to a place that will listen and are trustworthy. The $5 car wash stapled to the receipt is waste, I’m never going back. More
Very professional I have always had a good experience at the dealership. I would recommend it to anyone looking for service. I wish it was closer to my house. I have always had a good experience at the dealership. I would recommend it to anyone looking for service. I wish it was closer to my house. More
Great service all the time!! Everytime I come it is always a warm and friendly atmosphere. I recommend this place to everyone ! I have went to others but the service is not the s Everytime I come it is always a warm and friendly atmosphere. I recommend this place to everyone ! I have went to others but the service is not the same. More