Heiser Toyota - Service Center

2011 Toyota Sienna service Bob worked on our van for some recalls. He then discovered there was more wrong with our sliding door. He went above and beyond to fix it for us und Bob worked on our van for some recalls. He then discovered there was more wrong with our sliding door. He went above and beyond to fix it for us under warranty and made sure we were kept in the loop with the service plan. He was excellent! More

Disappointment Bought my new 2013 Avalon from you, and later new tires so the brakes would be checked when tires rotated each time. Told I need new rotors! Should Bought my new 2013 Avalon from you, and later new tires so the brakes would be checked when tires rotated each time. Told I need new rotors! Should have easily been caught and communicated to me earlier. ..... before replacement needed. I have asked each time to check condition of brakes before costly replacement. Carl Lund More

Service and repair Very fast, friendly staff, repair needed to be done and was taken care of immediately. The service guy even washed my car for me. Great service Very fast, friendly staff, repair needed to be done and was taken care of immediately. The service guy even washed my car for me. Great service More

Went in for an oil change came out with. I took my 2016 Rav4 in for a maintenance oil change. Waited for an hour and fifteen minutes. The next morning, my car was leaking oil. Called the serv I took my 2016 Rav4 in for a maintenance oil change. Waited for an hour and fifteen minutes. The next morning, my car was leaking oil. Called the service center, took it back in on my lunch "hour." Was there for an hour and a half before I was told that they did not know where my car was leaking oil, could they shuttle me back to work. I needed to go somewhere after work so they gave me a loaner. I got a call the next day about 9:45am saying that my car was ready. I went to get my car, again over the lunch hour. I had to wait in line at the cashier to get my car back while the three ladies behind the counter talked to everyone except people who needed help (ie. me....trying to get my car) I asked what was wrong with my car and was told that something had not been tightened properly. One might think that a oil change is pretty standard and tightening things up would be part of the whole oil change process. Other than the loaner (that I was offered after I told them I needed to be somewhere after work) I was offered nothing for my time or being inconvenienced with this whole rigor morale. More

Always Great working with Heiser It is like working with the local mechanic, everyone is knowledgeable and informative. Always kept up to date on time and any service items needed. It is like working with the local mechanic, everyone is knowledgeable and informative. Always kept up to date on time and any service items needed. More

Quick service When I took my car in I was seen right away. My cars problem was diagnosed immediately and fixed quickly. I was very satisfied with the service! When I took my car in I was seen right away. My cars problem was diagnosed immediately and fixed quickly. I was very satisfied with the service! More

Excellent Service Service scheduling was easy, the service was prompt and professional and Heiser provides a shuttle service.I would consider buying and having my car s Service scheduling was easy, the service was prompt and professional and Heiser provides a shuttle service.I would consider buying and having my car serviced at Heiser in the future. More

Outstanding as always Took care of us right on time with appointment. Explained everything clearly. Pleasant waiting area. Overall good experience. We have both of our Toyo Took care of us right on time with appointment. Explained everything clearly. Pleasant waiting area. Overall good experience. We have both of our Toyota’s serviced here. More

Honest Was very happy with service staff. He was honest about my car not needing service yet. Took care of a couple small issues without a problem! Was very happy with service staff. He was honest about my car not needing service yet. Took care of a couple small issues without a problem! More

Awesome Any experience that I have at heiser is beyond good. Especially the last time. Brett was especially great, he really made me his priority. I had no id Any experience that I have at heiser is beyond good. Especially the last time. Brett was especially great, he really made me his priority. I had no idea that, when I took my 2017 Corolla in for its regular maintenance, I would be back later In the day to pick up my NEW 2020 COROLLA! It’s always a pleasure working with anyone from Heiser. It’s my 4th car from them, number 13 for the family I think. I think that alone speaks volumes. More