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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,137 Reviews

4,137 Reviews of Heiser Toyota - Service Center

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May 31, 2024

I used their service as an out of towner. The price was very reasonable and scheduling was easy. More

by judyewpeterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Jun 02, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 30, 2024

Communication was not clear about services being provided prior to appointment. Was not compensated for improper tire wear due to mechanical issues with truck because having after market tires not factory ti More

by briangrube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

Heiser Toyota responded

We're sorry to hear about your experience, Brian, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 30, 2024

The service is way too expensive for the value provided to the customer. I would not recommend using this service center. More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know their name
Jun 02, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, Josh, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 29, 2024

They are always so helpful and explain everything in advance I also appreciate how quick they are. More

by cdobs5430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
May 29, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 29, 2024

Great customer service! I always go back to Heiser Toyota for parts and services. They always do a great job! More

by sheeyeechang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 29, 2024

Service was done in time, with exactly what was requested. I appreciate the quick turn around! More

by bobkunz1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 29, 2024

The service was courteous and helpful, and Chris went above and beyond to assist with questions. Thank you! More

by jessedbright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
May 30, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 29, 2024

Great experience. Great service. Tommy in service was very helpful. Will continue to use Heiser Toyota. More

by Karalee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 28, 2024

Peter is always very helpful and professional. My car was done promptly and I appreciated the free car wash afterwards. More

by ngmiller23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 27, 2024

He asked questions and answered my questions without trying to sell me services I didn’t need. That is important to me. More

by srice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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