Findlay Nissan Henderson

Findlay Nissan Henderson responded

Thank you for sharing your experience! We’re so glad to hear that Jay made a great first impression as your advisor. His professionalism and friendly personality are exactly what we strive to bring to every customer interaction. We truly appreciate your kind words and will be sure to pass along the recognition to him. We look forward to seeing you again on your next visit! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your review! We’re glad to hear that our team made sure you got exactly what you wanted and helped keep your overall expenses in a good place. We understand that monthly payments can feel a bit high at times, and we appreciate your trust in working through the options to find what fit your needs best. If you ever have questions about your vehicle or financing, we’re always here to help. Enjoy your new vehicle, and thanks again for choosing us! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We’re glad to hear you found value in our pricing, but we’re very sorry that the rest of your experience did not meet expectations. That’s not the level of service we strive to provide. We do appreciate you recognizing Kim for stepping in and helping make things right—she truly embodies the kind of care and commitment we want every customer to experience. At the same time, it’s clear we fell short as a team, particularly in our service department, and we take that seriously. Your comments will be shared with our team so we can address these issues and improve. If you’re open to it, we’d appreciate the opportunity to speak with you directly and work toward restoring your confidence in us. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thanks for sharing your experience. We’re glad you were able to get everything taken care of while traveling. It’s good to hear the team was able to address both the repair and the recall at the same time to help get you back on the road safely. We appreciate you trusting us during your trip and hope the rest of your travels went smoothly. If there’s anything further you need, don’t hesitate to reach out! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words! We’re so glad you had a good experience with our team. Providing friendly and helpful service—from our service advisors to our sales staff—is what we strive for every day. We truly appreciate you choosing to visit us and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We apologize for the oversight with the wiper blade and the service notice not being reset. That’s certainly not the level of attention to detail we aim to provide. We appreciate you bringing this to our attention and will share your comments with our service team so we can improve our process. If you’d like, please feel free to reach out and we’d be happy to take another look and make sure everything is properly addressed. Your feedback helps us do better. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re happy to hear that Fabian consistently takes great care of your car and provides professional service while getting it back to you on time. We truly appreciate your trust in us and will be sure to share your feedback with him. We look forward to continuing to take care of you and your vehicle! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re happy to hear that Fabian consistently takes great care of your car and provides professional service while getting it back to you on time. We truly appreciate your trust in us and will be sure to share your feedback with him. We look forward to continuing to take care of you and your vehicle! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

We’re sorry to hear that you’re unhappy with your recent service experience. Our goal is always to provide transparent pricing and quality work for every customer. The cost of a 30,000-mile service can include multiple inspections, parts, and manufacturer-recommended maintenance items in addition to labor time, which may not always match the total time a vehicle is physically in the service bay. That said, we understand your concern and would really like the opportunity to review your invoice with you and address any questions about the charges. Please feel free to reach out to us directly so we can look into this further and make sure everything was explained properly. Your feedback is important to us, and we appreciate you bringing this to our attention. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for sharing your experience! We’re thrilled to hear that Allan made your first truly enjoyable car-buying experience possible. Our goal is always to provide honest pricing, transparent deals, and a smooth process, so it’s wonderful to know that stood out to you. Congratulations on your new Nissan Kicks SV 2026! We’re also glad the entire team—from Allan to our finance manager and the team member who walked you through your new vehicle—helped make the process quick, professional, and informative. It’s especially great to hear that your sons enjoyed the visit as well! We truly appreciate you choosing Findlay Nissan and taking the time to share such thoughtful feedback. Enjoy your new Kicks, and we look forward to assisting you and your family again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan