Findlay Nissan Henderson

Findlay Nissan Henderson responded

Thank you for your wonderful review! We're thrilled to hear that even without an appointment, our team was able to assist you right away and complete the work in less than an hour. Providing efficient and convenient service is always our goal, and we're glad we could make your visit a positive experience. We appreciate your business and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your experience with us. First, please accept our sincere condolences on the loss of your father. We're honored that we could provide a welcoming and supportive experience during your travels. We're delighted to hear that Christy greeted you warmly, took the time to explain your vehicle's maintenance needs, and helped address your concerns about the maintenance and tire pressure monitoring lights. We understand that vehicle maintenance is an investment, and we appreciate the trust you place in us to help keep your Altima running reliably for years to come. Safe travels, and thank you for choosing Findlay Nissan. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your experience. We apologize for the scheduling mix-up and appreciate your understanding. We're delighted to hear that Alan stepped in to assist, listened carefully to your concerns, and ensured your vehicle was properly inspected. We'll be sure to share your kind words with him. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. While we're glad we were able to resolve the issue, we understand your frustration regarding the axle seals. We take our inspection process seriously, and we're sorry this concern was not addressed prior to the sale. Your comments are valuable and will be reviewed with our team as we continue working to improve our pre-purchase inspection procedures and overall customer experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We're glad to hear you found the service quick and precise. We also appreciate your suggestion regarding follow-up questions and understand how excessive prompts can become frustrating. We'll keep your comments in mind as we continue working to improve the customer experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful review! We're delighted to hear that Alan provided such professional, friendly, and helpful service. Taking the time to clearly explain everything and ensure our customers feel informed is very important to us. We're also glad you enjoyed having your car returned freshly washed. We truly appreciate your feedback and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your review and for your sense of humor! We're glad our team was able to take care of you, even with a last-minute visit, and that you found everyone professional and courteous. We also appreciate your patience regarding the computer system issues. Technology doesn't always cooperate the way we'd like, but we're happy to hear our team was able to make the experience a positive one despite the hiccups. Thank you for your kind words and for recognizing the team's efforts. We look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words and continued support! We're thrilled to hear that you love our dealership and that you've consistently had an outstanding customer service experience. We'll be sure to share your compliments with Fabian—he'll be delighted to know he made such a positive impact. We truly appreciate your trust in us and look forward to serving you again for many years to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your experience. We're glad to hear that Oscar was helpful in answering your questions and that you enjoyed our waiting area, refreshments, and amenities while your vehicle was being serviced. We also appreciate your honest feedback regarding the sales approach. Our goal is always to make our guests feel comfortable and respected, and we're glad the team listened to your preferences and adjusted accordingly. Thank you for bringing this to our attention, and we appreciate the opportunity to serve you. We look forward to seeing you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We're so glad to hear you had a great experience with us. Helping our customers find the right vehicle at a price that works for their budget is always one of our top priorities. We truly appreciate your trust and are grateful for the opportunity to assist you. Enjoy your vehicle, and thank you for choosing us! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan