Findlay Nissan Henderson

Findlay Nissan Henderson responded

Thank you for the kind words! We’re thrilled to hear Jason made your visit quick and easy. We love having you at Findlay Nissan and look forward to seeing you again soon! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the wonderful review! We’re glad you found our service fast, friendly, and transparent. We always aim to make things clear and stress-free for our customers, and we’re happy it showed. We look forward to serving you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback! We’re thrilled to hear your service went smoothly and quickly, and that our text communication system made things even easier. We appreciate you sharing your experience and look forward to serving you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing this—we’re truly sorry to hear about your experiences. What you described, especially regarding the lug nuts and lost keys, is extremely serious and not acceptable. We understand how frustrating and concerning it must feel to continue giving us a chance and feel let down. We also hear your concerns about the recent repairs and the additional A/C issue so soon after your visit. That’s understandably disheartening, and we want to take a closer look at what happened to ensure everything was properly diagnosed and communicated. Your loyalty means a lot, and we don’t take that lightly. We would really appreciate the opportunity to speak with you directly, review your service history in detail, and work toward making this right. Please reach out to me directly at your convenience so we can address your concerns properly. Thank you again for bringing this to our attention. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback! We’re glad to hear your visit was quick and easy from the moment you arrived. We appreciate you choosing us and look forward to providing you with the same great service again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the wonderful review! We’re so glad to hear Christy took great care of you and that everything was completed in a professional and timely manner. We’ll be sure to share your kind words with her. We appreciate your support and look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words! We’re glad to hear you’ve had such a positive experience and that your vehicle is always well taken care of. We’ll be sure to pass your feedback along to Fabian—he’ll really appreciate it. Thank you for your continued trust, and we look forward to serving you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We’re so glad to hear you had a positive experience from your trade-in all the way to your new Sentra lease. Our team takes pride in being knowledgeable and making sure every customer feels well taken care of. Enjoy your new ride, and we look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback—we understand your concerns and appreciate the opportunity to address them. We’re sorry for any frustration regarding the timeline and cost. The total repair time includes not only the hands-on labor to replace the radiator and thermostat, but also time for diagnostics, system testing, coolant flush, refilling, ensuring there are no leaks, and confirming everything is operating properly. Labor rates also reflect the skill, equipment, and warranty behind the work performed. That said, you absolutely deserve transparency. We’d be happy to provide a detailed, itemized breakdown of the labor and go over everything with you so you feel confident in the charges. Please feel free to contact us directly at your convenience, and we’ll make sure all your questions are answered. We appreciate your business and the chance to clarify this for you. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

ADRIANLEVY702 responded

Please send labor breakdown to my email. I have no interest or time to speak with anyone. You are explaining 7-8 hours labor to replace a radiator and thermostat?! Warranty? This work is warranted?! Great that supports the expense. I appreciate. However, this was not shared with me when I picked my vehicle after a week due to so called parts being sold and then ordered on Thursday. Arrived on Monday. Work complete on Tuesday. $2700! Not even a car wash?! Told car wash is down? Unacceptable. How do you clean new car on lot? I’m curious or is this all an explanation to justify your poor service? My feedback on my experience is I simply did not feel valued as a customer. I paid your cost. Did not blink or argue. I understand. I was sent a survey to rate and ask questions. This is what I did. Thanks in advance for the action I am requesting. AL

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re glad to hear our team was helpful and took the time to listen to your concerns—that means a lot to us. Providing friendly, understanding service is what we strive for every day. We truly appreciate your support and look forward to helping you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan