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Henry Brown Buick GMC
Gilbert, AZ
1,520 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,520 reviews
July 21, 2021
Very Professional, customer service skills are stellar. The service department is great and the service technicians were great. The entire team at Henry Brown were awesome. The service department is great and the service technicians were great. The entire team at Henry Brown were awesome. More
by JVEAL1
Verified CustomerEmployees Worked With
July 21, 2021
This was the best experience my husband and I have ever had. No hassles, no fusses, just down right people with positive attitudes that kept going. Dwayne Chapman was especially great. He single handed mad had. No hassles, no fusses, just down right people with positive attitudes that kept going. Dwayne Chapman was especially great. He single handed made the entire time worth it. More
by samantha_benz
July 20, 2021
Quickest and easiest process ever! Had an upside mistake trade in from another dealership that I was able to get out of. Zack is the man, goes out of his way to get you an amazing deal! trade in from another dealership that I was able to get out of. Zack is the man, goes out of his way to get you an amazing deal! More
by Cmoulder
Employees Worked With
Zach Harmon
July 20, 2021
Bought a car from Henry Brown Buick GMC (Toyota Corolla) and Jordan was my salesman. Jordan went above and beyond to provide good service. He stayed late for me to purchase the car and made himself availabl and Jordan was my salesman. Jordan went above and beyond to provide good service. He stayed late for me to purchase the car and made himself available for all my questions. The service team has also gone above and beyond to provide amazing service. More
by Taylor1190
Employees Worked With
Jordan Smith
July 18, 2021
Our experience was very refreshing, no hard sell, no pressure just a great dialogue between us and our salesman. A great way to do business pressure just a great dialogue between us and our salesman. A great way to do business More
by DVGX2
July 14, 2021
Easy and straightforward online purchase. I spent only a few minutes in the dealership on paperwork. Butch was a pleasure to work with and gave an excellent walkthrough of vehicle capabilities at pickup. few minutes in the dealership on paperwork. Butch was a pleasure to work with and gave an excellent walkthrough of vehicle capabilities at pickup. The Encore GX was delivered in perfect condition. More
by BRIAN.AMES
Employees Worked With
July 11, 2021
Conor was very attentive to my particular needs, and focused on what was important for my comfort and safety. He pleasantly answered all of my questions. focused on what was important for my comfort and safety. He pleasantly answered all of my questions. More
by Barbara
Employees Worked With
Conor Craig
July 08, 2021
Joel worked hard to get the truck I was looking for. Stayed in touch with updates and was able to locate the details I was looking for. Stayed in touch with updates and was able to locate the details I was looking for. More
by JSOMOSKOVEC
July 05, 2021
Blake was helpful and made my purchase smoothly and painless lol painless lol More
by BLAKECOLLINS425
Employees Worked With
July 03, 2021
Great experience buying our newest truck! Jordan was knowledgeable, friendly, and got us on the road with our new truck quickly! Will definitely return for our best vehicle purchase! knowledgeable, friendly, and got us on the road with our new truck quickly! Will definitely return for our best vehicle purchase! More
by lightning28
Employees Worked With
Jordan Smith
