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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.8
1,714 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,714 reviews

July 07, 2022

Jose Rodriquez was great to work with. I'm very happy with my new vehicle. More

by KENHALES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2022 -

Henry Brown Buick GMC responded

It's fantastic to hear that Jose provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 07, 2022

Sherwin was awesome, he took the extra effort to get the truck I wanted. At the time I purchased, GM was experiencing IC shortages and other supply chain issues. I was really pleased when Sherwin was able More

by BOBUNDA1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherwin Loar
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Jul 07, 2022 -

Henry Brown Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well with Sherwin and we hope you enjoy your new truck! We truly appreciate your feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 06, 2022

Thank you for such great service. Butch helped us through the entire process ordering our new van. More

by Christopheremurphy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2022 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Butch and our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 05, 2022

Amazing service and follow up. Pleasure to work with! Very to happy to recommend Butch and Henry Brown GMC. More

by jmb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2022 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience working with Butch and our team here at Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 05, 2022

Blake brown is exceptional to work with, I would highly recommend him as well as Henry Brown. More

by JUSTIN@HARTESCONTRACTING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
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Jul 06, 2022 -

Henry Brown Buick GMC responded

Justin, Thank you for your very kind review. Blake and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 05, 2022

Dwayne and the entire staff were awesome. Henry Brown GMC does it right. I highly recommend! More

by CDOWNS31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2022 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that Dwayne was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 05, 2022

My overall experience was great. Jose was very helpful. The staff was great and listened to what we wanted. More

by FD327
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
Eiji Pollard
Other Employees : Jose in sales
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Jul 06, 2022 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad Jose was able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 03, 2022

very time consuming tryed to buy out my leese had to sit around for over a hour, More

by PREARDON4
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2022 -

Henry Brown Buick GMC responded

Thank you! Butch and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 03, 2022

Once my truck came in they were very helpful, and timely to get me in it. More

by MCPHERSONCODY35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Henry Brown Buick GMC responded

Cody, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 02, 2022

Great service with honest and reliable sales team. No hassle or pressure presented to us during negotiations. More

by DRFAZZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Manrique with 5 stars 🌟
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Jul 05, 2022 -

Henry Brown Buick GMC responded

We are very happy to hear Thomas and Juan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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