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Henry Brown Buick GMC
Gilbert, AZ
1,521 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,521 reviews
July 03, 2021
Great experience buying our newest truck! Jordan was knowledgeable, friendly, and got us on the road with our new truck quickly! Will definitely return for our best vehicle purchase! knowledgeable, friendly, and got us on the road with our new truck quickly! Will definitely return for our best vehicle purchase! More
by lightning28
Employees Worked With
Jordan Smith
July 03, 2021
Rick was amazing. He was easy to work with, fair, and honest! I love that he honored the Internet price. I would definitely use him again. honest! I love that he honored the Internet price. I would definitely use him again. More
by Doverst
July 02, 2021
This is the second truck that I purchased from this dealership. Awesome Service!! dealership. Awesome Service!! More
by JB
Verified CustomerJuly 01, 2021
Dewight was my sales guy - on the ball and accommodating. I was purchasing from out of State and they made it easy! Dewight did video chat, multiple calls and emails - and was nice every time I followed up. I was purchasing from out of State and they made it easy! Dewight did video chat, multiple calls and emails - and was nice every time I followed up. Thanks guys for going the mile for the customer! More
by GNIX9175
Employees Worked With
June 28, 2021
The whole process from start to finish was very easy and seamless. Blake was amazing to deal with. seamless. Blake was amazing to deal with. More
by AZWRESTLR145
Employees Worked With
June 28, 2021
This is the second vehicle I have bought here. Jordan Smith the salesman was absolutely fantastic. Not to pushy and definitely does not under sale. Thank you for your great work Jordan. Smith the salesman was absolutely fantastic. Not to pushy and definitely does not under sale. Thank you for your great work Jordan. More
by Juniorsplumbing
Employees Worked With
Jordan Smith
June 28, 2021
Jimmy Rowe was able to provide me with the answer to my questions, professionally and in a timely manner to make the decision and purchase the vehicle. He came in on Father's Day to accommodate me, since questions, professionally and in a timely manner to make the decision and purchase the vehicle. He came in on Father's Day to accommodate me, since I was coming in from out of town.. He took the time to show and explain all the features of my new car. More
by SSIERR3
Employees Worked With
Jimmy Rowe
June 27, 2021
Advertising misstatements, mistruths (claiming a vehicle advertised as "new" had over 4000 miles and was actually a loaner, unexplained reasons GM rebates not honored that were noted and validated on "get m advertised as "new" had over 4000 miles and was actually a loaner, unexplained reasons GM rebates not honored that were noted and validated on "get more rebates" form on website. No explanation of why rebates were not in addition to "sale" price. Unable to speak to manager on Duty. Salesperson was courteous and knowledgeable but only conveyed sales office options for sale which lacked transparency and answers to posed questions. Overall..I got the vehicle I wanted, however the undercover behaviors of HB sales department leaves me to judge this dealerships business ethics very dissatisfying. This was not an enjoyable experience. More
by RLAKERN1
June 22, 2021
Rigo did a great job from letting me know what he had coming in to keeping me updated on the progress of the truck getting there and ready coming in to keeping me updated on the progress of the truck getting there and ready More
by DHBEVERAGE
