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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,521 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,521 reviews

June 11, 2021

Great customer service specially Zach! Thank you for getting me the deal I wanted!! If anyone is looking for a great deal and salesman, ask for Zach! More

by hloera1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Harmon
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Jun 11, 2021 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Zach met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 10, 2021

I have done business with them for years. I continue coming back for a reason they are great. Ben is always very good at finding the right vehicle for the right price. More

by DWSHIFLET
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Tarwater
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Jun 11, 2021 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Ben or our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 09, 2021

Sales guy went on and on on how that Earnhardt sales Suburbans $10k over sticker but he doesn’t. Looked a a slightly used 2021 suburban that had been traded in. Original sticker was in the glove box, bu More

by Matt K
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
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Jun 19, 2021 -

Henry Brown Buick GMC responded

Matt, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 04, 2021

There detailer suck an need to be trained proper detailing bought a 2021 Acadia an still chocolate on seat stain still on middle seat a kids toy an water bottle left in car and missing rubber part More

by Clune72
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Brumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2021 -

Henry Brown Buick GMC responded

Mr. Clune, we apologize for your initial experience. Since then, we have offered to re detail your vehicle or offered to pay for you to get the vehicle detailed on your own. You chose to get the vehicle detailed on your own. We have sent a check to reimburse you for this. We hope this helps to resolve your frustration.

June 03, 2021

So great I purchased 2 vehicles! Best car buying experience ever and highly recommend Henry Brown. Over and above in every detail and loved the quality! More

by jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2021 -

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you with great customer service while assisting you with your two new purchases! We truly appreciate the opportunity to do business with you. Thank you for choosing Henry Brown Buick GMC, Jim! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 01, 2021

Henry Brown was the perfect auto buying experience! Rigo did a fantastic job and it was obvious that the HB culture was in support. We love it so well we went back and purchased a second GMC. Now we have More

by jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2021 -

Henry Brown Buick GMC responded

Thank you for sharing your excellent experience with us! We're happy to hear it went well with Rigo and hope you enjoy your new vehicles, Jim. We truly appreciate your feedback and five-star rating. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 31, 2021

Easiest and fastest car buying experience I've ever had. The sales team understood my needs and found the perfect car and made it easy to sign and drive. More

by Kbezin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2021 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 30, 2021

The process was so easy a cave man could do it. I was in and out in hour and a half. It was my first vehicle from a dealership and I would definitely recommend giving butch a call. I already gave his contac More

by Eddie.villegas30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2021 -

Henry Brown Buick GMC responded

Thank you for taking the time to leave us this fantastic, five-star review! It has been a pleasure serving you, Eddie. Quality customer service is always our number one priority, and we're happy to hear that Butch met your expectations. Congratulations on your new vehicle, Eddie! Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 30, 2021

The whole process was quick and efficient. Everyone was very helpful and answered all the questions I had. Would definitely shop here again. Ben Brown was amazing, he had my best interest in mind the who More

by RONE1023
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2021 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that Ben had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 30, 2021

Ben, Todd, and Eiji were awesome! It is not the fastest process in the world. They were all super busy the whole time, but kept checking in with us and letting us know the status. Thank you! More

by NEOSTRYDER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Ben, Todd and Ejji had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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