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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,559 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,559 reviews

March 30, 2021

Recently purchased (3-2021) a used eight year old vehicle from Henry Brown GMC. The vehicle had just come to the dealership in its trade in condition. My wife and I were lucky enough to see it first. We li More

by ross_leggett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Russell
Mar 30, 2021 -

Henry Brown Buick GMC responded

Thank you, Ross! It's great to hear that our staff was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 30, 2021

Dwayne made this the easiest car purchase we have ever made. He was through, helpful and friendly. Joe White made the paperwork easy and was very knowledgeable. More

by Roger F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Henry Brown Buick GMC responded

Thank you for leaving this great feedback for Joe and Dwayne! Our customers are our top priority and your review is greatly appreciated. Congratulations on your new car! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 27, 2021

Dwayne Champion is the best! We will only deal with him. We have always bought from Brown and Brown or Henry Brown dealerships. No one else for personal vehicles. More

by MIMIKM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2021 -

Henry Brown Buick GMC responded

It's fantastic to hear that Dwayne provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 26, 2021

I had an excellent experience at this dealership. Dwayne is a great salesman and made me feel comfortable and well taken care of. I'm confident in my vehicle buying decision and in my relationship with Dway More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2021 -

Henry Brown Buick GMC responded

Thank you, Ann, for taking the time to share your thoughts on working with Dwayne and Joe. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 23, 2021

Contacted Connor about a truck I was interested in, set up a time to see it & he had it ready. When I decided to buy it, he keep in touch & followed up with all of my questions concerning needed repairs du More

by mrbaldy81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conor Craig
Mar 23, 2021 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad Conor delivered such a great experience, and we hope you'll enjoy your new truck! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 23, 2021

Love this new Red 2021 AT4 with 3.0 Duramax. Excellent service from Todd Nielsen and Ben Brown. Great trade in value on 2020 AT4. More

by JCARVELJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Nielsen is an amazing sales associate. I am very grateful for Todd and Ben Browns' service
Mar 23, 2021 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. We're glad to hear that we were able to assist you with choosing the perfect truck and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 22, 2021

Conor was a great salesman and a good person as well. Henry brown offered a great rebate for me as a college student and made my deal so much worth it. More

by Austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Conor Craig
Mar 23, 2021 -

Henry Brown Buick GMC responded

Thank you for your very kind review, Austin! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 22, 2021

Conor delivered our Enclave and made sure everything was working to our satisfaction. How great is that he brought our new car to our house no hassle. More

by tet00a
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Conor Craig
Mar 23, 2021 -

Henry Brown Buick GMC responded

Thank you for sharing your thoughts about your experience with Conor here at Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 22, 2021

We found our truck online and called the dealership. Conor researched everything about it and was fully prepared when we arrived. He explained the features and had the answers to our questions. We felt More

by Diannaonline
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sante Euell, Jimmy Rowe, Conor Craig
Mar 23, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your feedback, Dianna! We are so glad that Conor had the opportunity to work with you, and we are thrilled that you found your experience with him to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 22, 2021

Great experience no hassles or high pressure tactics. Moved a t my pace and no surprises in the end. The deal remained the deal. Great experience. Finance was easy too.. More

by JDu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Tarwater
Mar 22, 2021 -

Henry Brown Buick GMC responded

Thanks for taking the time to leave us a review! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. Please let us know if there's anything else we can help you with, and enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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