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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

November 19, 2020

I had a great experience at Henry Brown. Hands down the easiest purchase I have ever done, and I have done quite a few. Dwayne was excellent with communication and exceeded my expectations with his profess More

by MARKDTRCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
Eiji Pollard
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Forney
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Nov 19, 2020 -

Henry Brown Buick GMC responded

Mark, Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that Dwayne was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 19, 2020

I’m from out of state. When I got to the dealer I was beyond rushed to sign and leave. The truck had way more dents and scratches than what the had on pictures. Vehicle transmission broke on the way home More

by Solrac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rigo Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Hendon
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Dec 03, 2020 -

Henry Brown Buick GMC responded

We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly.

Dec 04, 2020 -

Solrac responded

Juan Carlos seefoo is my full name. What is your contact number and name so I can call you directly

November 17, 2020

Dealership is friendly, clean and price appropriate. The entire team of Ben’s does everything possible to make you happy! Thank you I appreciate everything you do. More

by ANN11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy , mike
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Nov 17, 2020 -

Henry Brown Buick GMC responded

Ann, Thanks for sharing your thoughts about your experience working with Ben here at Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Nov 18, 2020 -

ANN11 responded

Will do!

November 14, 2020

Enjoyed working with Tim Bryant and others to acquire the new truck. Professional and straight forward. Pleasant Experience. Since I ordered the truck and had to wait, Tim kept me up to date and communicated More

by MJBURM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Bryant
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Nov 16, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that Tim had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 03, 2020

My experience as always was satisfactory the staff was very helpful to all my concerns. I have been a customer for years and will continue. More

by AZCMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2020 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Ben, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 03, 2020

I had a wonderful experience brown and brown it goes first class the pricing they treat you right and they always get our business we love their products and they’re so helpful and courteous and kind an More

by SPENCER57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2020 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 03, 2020

Clear transparent dealings with the Staff at Henry Brown BUICK GMC. Ben Brown and his staff were very helpful in my decision to buy another 1 Ton Duramax. Kenny in the After Market shop was aces! I’m ver More

by LARRY_STALEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny in Aftermaket!
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Nov 03, 2020 -

Henry Brown Buick GMC responded

Larry, We are very happy to hear Kenny has provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new AT4 3500hd! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 03, 2020

Love Henry Browns exceptional customer service and amazing deals. Ben brown is the best and really goes out of his way to make his customers happy More

by BPBIGLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 02, 2020

The customer service was exceptional and product knowledge was right on key. i especially appreciated Butch's offer to check back whenever I have questions regarding the car. More

by MARYPATOBRIEN
Customer Service
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Russell
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Nov 02, 2020 -

Henry Brown Buick GMC responded

Thank you, Mary, for sharing your thoughts about your experience with Butch and the rest of our team here at Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 01, 2020

I contacted this dealer via email while I was transitioning between Ohio and Arizona in a camper van. Rigo and Rob answered my questions and within 24 hours of arriving in Mesa, I had my new car. More

by sscottohio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2020 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rigo and Rob here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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