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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,553 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,553 reviews

July 19, 2020

Dwayne was great! He explained everything through each step of the process. He was patient through all of our questions. Thank you for all of your help! More

by JCRUZ3043
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dwayne and our team met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 18, 2020

Great team to work with. Extremely nice people and wanting to get a deal done. Bought a used GMC Sierra with ease and we’re very nice More

by manger.nick
Recommend Dealer
Yes
Employees Worked With
Joey Muna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heidi Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Bryant
Jul 19, 2020 -

Henry Brown Buick GMC responded

We are very happy to have provided you with such a positive experience, Nick! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 17, 2020

Thank You! It was very fast to get my new vehicle, we experienced great customer service and everyone was very professional. Thank you Rigo for making the purch More

by FKA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 17, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your kind words for Rigo, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 15, 2020

I purchased a vehicle from Henry Brown Buick GMC last month. I really appreciate Sante from finance, she helped me more than my sales associate did. Kudos to her, she really knows her stuff. I almost wal More

by SJB256
Recommend Dealer
Yes
Employees Worked With
Jul 15, 2020 -

Henry Brown Buick GMC responded

Hi, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 14, 2020

We arrived with a specific vehicle in mind and purchased it. Shannon was nice to work with and finance was a breeze. Everything was good. THEN....items that were supposed to fixed and taken care of were not More

by myaeger335
Recommend Dealer
Yes
Employees Worked With
Shannon (Sales)
Jul 15, 2020 -

Henry Brown Buick GMC responded

Hi, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully we can get to the bottom of this. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 14, 2020

Most very good......some not so good. I enjoyed the overall sales process.....very professional. My experience in the finance office was exceptional. My only complaints 1. After f More

by bobisgolfing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2020 -

Henry Brown Buick GMC responded

Hello, Thank you for taking the time to submit a review. We are so glad our sales team could assist you with your purchase. We truly appreciate your business. We apologize, however, for the lack of follow up. Please feel free to contact management at your convenience so we can get this resolved. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 13, 2020

Brandon was very professional and courtesy. This is my second lease with him. He is an asset to his company. Thank you very much David More

by David
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Henry Brown Buick GMC responded

David, Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience! Enjoy your new vehicle!

July 10, 2020

The entire staff that I interfaced with, during my visit, and subsequent purchase were very friendly and courteous. They made my buying experience very rewarding. More

by ALBASEBALL
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 10, 2020

Best dealership anywhere. I am always treated with respect like I am a family member. Ben is the greatest no pressure salesman. I always come away with satisfaction guaranteed. More

by CRISS KELLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2020 -

Henry Brown Buick GMC responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Ben here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 05, 2020

Rigo Ramirez did a superb job. As my husband’s full time care giver I didn’t have time to go hunting for a new car. After looking at some vehicles at your dealership, Rigo located what I wanted, delivered More

by DAL_CURRY
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that Rigo had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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