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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,524 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,524 reviews

May 04, 2020

I wouldn't go anywhere else I have purchased two cars in the last three years from this dealership. I wouldn't go anywhere else to buy a vehicle (New OR Used). The dedication and More

by KRICHARDSON7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Muna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santie in finance
May 04, 2020 -

Henry Brown Buick GMC responded

Hi K., Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 04, 2020

Easy process, aftermarket was extremely helpful and patient. Ben Brown is incredible to work with. 5th vehicle we bought from him and same each time More

by JIM@DIDRTP.COM
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Henry Brown Buick GMC responded

Jim, thank you so much for choosing Henry Brown Buick GMC! Congrats on your new purchase, and let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 29, 2020

I purchased my 2015 Buick enclave from Henry Brown and have been quite pleased with the service I have received and how courteous their staff has been. More

by THYMER1
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Russell
Apr 29, 2020 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 29, 2020

Overall it was a pretty good experience. Dewayne was quite helpful with my purchase of my leased vehicle. I clicked on the wrong name before, I had to get a loan due to misinformation on my More

by MRAJAXR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 28, 2020

Sale person Dwayne Champion did a great job throughout the buying process. Even helped out in areas that did not concern his position to keep the sales process moving forward. More

by ROBGENTILE16
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Brumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

Henry Brown Buick GMC responded

Rob, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear Dwayne provided you with a positive experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 28, 2020

Henry brown GMC is the only place I buy vehicles it's always really quick nice people and Butch shearer always takes care of my auto needs More

by KIKOPETRA.OG
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Butch had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 28, 2020

Great experience with Kelsey and Butch It took a while Great experience with Kelsey and Butch It took a while before I found a car I was happy with. They were extremely patient and never Pushed me int More

by JERSEYGIRLJG
Recommend Dealer
Yes
Employees Worked With
Kelsey Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Kelsey and Butch here at Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 24, 2020

Rigo Ramirez - 5 Stars Rigo did a fantastic job finding my vehicle. He was very patient with us especially during these tough times with the COVID-19 pandemic. I highly reco More

by lucasandtoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 16, 2020

Great experience! Butch was very responsive and answered a lot of questions via email and text message during the week leading up to my purchase. He spent considerable More

by brianhusk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ
Apr 17, 2020 -

Henry Brown Buick GMC responded

Thank you, Brian! It's great to hear that Butch, JT, and Adrienne were able to assist you with finding the right vehicle at the right price. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 07, 2020

Great dealership! Butch is a stand-up guy who met and exceeded my expectations. Made my buying experience quick and easy without delay. Thank You! More

by David A.
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2020 -

Henry Brown Buick GMC responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Butch went above and beyond while assisting you with your purchase. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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