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Henry Brown Buick GMC
Gilbert, AZ
1,523 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,523 reviews
March 17, 2020
Best car buying experience! My husband and I purchased a 2018 GMC Yukon recently and had the best car buying experience we have had thus far. Blake and Dylan were awesome and did My husband and I purchased a 2018 GMC Yukon recently and had the best car buying experience we have had thus far. Blake and Dylan were awesome and did everything they could for us with our trade to make sure we could get into a new vehicle . We would absolutely recommend buying a car from Henry Brown Buick GMC. They are hands down the best to deal with over any other dealership. More
by SMH717
January 30, 2020
Excellent customer service. Rigo was patient and answered all of my questions. My paperwork was ready when I walked in the door. I love my truck! all of my questions. My paperwork was ready when I walked in the door. I love my truck! More
by jlrodriguez
Employees Worked With
January 24, 2020
If I could give ten stars I would. Hands down best car buying experience ever today and I've bought a lot of vehicles! Blake, Nick and team were amazing and easy to work with. Zero hassle, in and out qu buying experience ever today and I've bought a lot of vehicles! Blake, Nick and team were amazing and easy to work with. Zero hassle, in and out quickly and very happy with the entire experience. They definitely went above and beyond expectations to take care of us. Thanks you guys! More
by nina pastore
January 16, 2020
The best car buying experience I ever had! I cringe every time I drive into a dealership, there are usually sale associates that swarm you, even if you on you way to service or parts. Butch Shearer was poli time I drive into a dealership, there are usually sale associates that swarm you, even if you on you way to service or parts. Butch Shearer was polite and professional, and was straightforward with pricing and trade negotiation. After submitting some information the new truck was ready to drive off the lot within 15 min of arriving at the dealership. Henry Brown GMC will continue to get my business with this level of knowledge, prep, and customer service. More
by 92blownjet
Employees Worked With
December 20, 2019
Very quick and easy purchase and everyone was very friendly and very professional. Took only about 10 minutes in finance and handled the recall on the truck fast. friendly and very professional. Took only about 10 minutes in finance and handled the recall on the truck fast. More
by Nagakidd
December 05, 2019
Rigo was pleasant from the very first meeting. I appreciate his honesty and how he wasn’t pushy in any way. He kept all of his promises and I couldn’t be happier with my 2019 Denali. I recommend Rig appreciate his honesty and how he wasn’t pushy in any way. He kept all of his promises and I couldn’t be happier with my 2019 Denali. I recommend Rigo to anyone looking to buy a vehicle! I wanted to add that EVERYONE at the Henry Brown GMC Dealership in Gilbert was extremely helpful and kind. Seems like a great work environment! I visited 2 other GMC dealerships prior to Henry Brown and did not encounter this level of customer service. More
by Mikepehrson
Employees Worked With
November 01, 2019
Awesome car buying experience! Butch is great to work with! He is friendly, but more important, Butch is knowledgeable and explains things in a way that is easy to understand. When Butch is great to work with! He is friendly, but more important, Butch is knowledgeable and explains things in a way that is easy to understand. When it came time to discuss money, Butch went above and beyond to make sure that I left with a price I was happy with. I would highly recommend Butch to anyone in need of a new vehicle! More
by jam
October 26, 2019
An honest to goodness painless car buying experience!! I walked in to see the car I called about. RIGO RODRIGUEZ spoke with me on the phone and was there to greet me and get me acquainted with the car. Rig I walked in to see the car I called about. RIGO RODRIGUEZ spoke with me on the phone and was there to greet me and get me acquainted with the car. Rigo handed me the keys and when I arrived back at the dealership we sat down to discuss the car and the deal. I was honest about what I could afford and Rigo worked with the sales manager, and came back with everything I asked for. Finance Manager was professional and quick and didn't try to sell me a dozen add on's. Great car - great price - great staff !! Thanks Guys - I'll refer you anytime More
by Kathyswander
October 23, 2019
Excellent! Butch is the best! He gave me a great deal on a new Encore. He gave me extra discounts, thoroughly explained everything and went above and beyond t Butch is the best! He gave me a great deal on a new Encore. He gave me extra discounts, thoroughly explained everything and went above and beyond to be sure everything is taken care of. I highly recommend Butch! More
by K
Employees Worked With
October 13, 2019
Arrogant/Condescending Salesman-Bad Reflection for HB Conversation through electronic media started off fine in the beginning. I put in a request through GMC's main site, due to HB being close to my locat Conversation through electronic media started off fine in the beginning. I put in a request through GMC's main site, due to HB being close to my location and having service work done on my other GMC vehicles, and was routed to this salesman. I responded with what I was looking for and the rebates I have seen available (13k-14k on HD series) to see what they can do for me. He provided a price for a vehicle and explained I would not find a better deal anywhere even though his quote was not even close to the rebates I have seen elsewhere. I asked if this is all the rebates that can be applied because this is higher than others and he assures me it is so come buy here. Knowing what rebates are available through research and study, I start looking elsewhere because apparently, he is not listening and expecting me to jump on his "great deal". Fast forward and I get a text from salesman asking if "anybody beat our price yet. Let me know when you're sick of the back and forth games at other stores. I'll be here." I respond yes. Another dealership is offering 13k off price and you're not even attempting to get to this price. The pricing I discussed at the beginning of our conversation. The following is the text response I received from salesman: "I don't work for free and I'm sure you don't either. If somebodies going to ignore me when I'm trying to help them out why would I continue to try to help? Several text later he responds "Your the one who got quoted 13k off on new Duramax and still shopping for some reason. I would jump on it." So this is my Bad experience with this salesman at Henry Brown. Entitled, arrogant and condescending because I questioned his price quote. I am a consumer who is going to get the best deal possible when looking at a 75k vehicle. I think he forgets that he works for his customers not the other way around. More
by meg1213
Employees Worked With
Dylan Barrett
