Back

Henry Brown Buick GMC

Gilbert, AZ

4.7
1,522 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
Contact Dealership

1550 E Drivers Way

Gilbert, AZ

85297

Directions

By Type

Showing 1,522 reviews

September 29, 2019

A breath of fresh air We have been in and around sales are whole lives. With father having managed and owned dealerships we can't say enough positive things about Butch and More

by Sargent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Henry Brown Buick GMC responded

This is why we love what we do! We are so thankful that your experience with us was a pleasant one. Thank you for sharing your experience and great comments with our social audience. Sincerely, Henry Brown Buick and GMC

September 25, 2019

DON’T HONOR LOCAL PROMOTIONAL GMAC ADVERTISING Bought a great truck! But, got screwed on financing. The salesman/dealership told me that the current ad running through 9/30/2019 on my identical More

by Girlinthecurl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2019 -

Henry Brown Buick GMC responded

Paul--The 2.99% you are referencing is based on qualification by lender. That is a national ad that is ran by GM which means that there is a lender out there that can get a buyer with specific qualifications to that rate. Butch was able to get you supplier pricing (that is reserved typically for affiliates of GM) PLUS gave you all applicable rebates which got you to $1800 below supplier pricing. Butch also had the conversation about refinancing with you fully informing you of the deal and how Arizona law works in regards to refinancing. a vehicle. Butch has also tried to reach out directly to you to offer a solution, however, we have not heard a response.

Oct 27, 2019 -

Girlinthecurl responded

I want to adjust my review. By no way was my initial review fair to Butch. Butch was one of the best salesman I have had the pleasure of dealing with. Butch was knowledgable and had the answer to all of my questions and provided excellent education to me and my husband. Thank you Butch!!!! Sorry, I took out my aggravation about financing on you, in my initial review. I would do business with Henry Brown, additionally, I would have my information in hand and indisputable prior to negotiations.

August 28, 2019

Amazing experience Butch went above and beyond during my experience. He went out of his way over the month plus I was looking to make sure that I was getting the right More

by Jpardon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Henry Brown Buick GMC responded

This is why we love what we do! We are so thankful that your experience with us was a pleasant one. Hope you are enjoying your new ride! Sincerely, , Henry Brown Buick and GMC

August 15, 2019

In and out quickly with exactly what I was looking for! I was looking to lease a new Yukon Denali and visited several dealerships and spoke with a variety of people. Butch with Henry Brown stood out from th More

by Vinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2019 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Good choice with the Yukon Denali! Hope you are enjoying your new ride! Welcome to the family & hope to see you again soon! Sincerely yours, Henry Brown Buick GMC

August 07, 2019

Awesome Experience! We are extremely happy with our experience at Henry Brown GMC and especially Butch. From first contact, Butch was responsive and helpful with what we More

by Britten
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2019 -

Henry Brown Buick GMC responded

Thank you for your kind words. We are glad that your experience with us was pleasant one. Thank you for choosing us! Please let us know if there is anything we can do to assist you in the future! Hope you are enjoying your new ride. Sincerely yours, Henry Brown Buick GMC

June 24, 2019

Great people with awesome customer service Me and my husband went into the dealership just to look at vehicles. We both went in a little hesitant as we have dealt with other dealerships in the More

by Richard and Vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Tracey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2019 -

Henry Brown Buick GMC responded

As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Thank you for taking the time to make some comments regarding your recent visit and for sharing with your friends! Hope you are enjoying your new ride! Wishing you a world of happiness, Henry Brown Buick GMC

June 19, 2019

Awesome to work with!! Rigo and Andrea were so easy to work with!! Rigo listen to what I wanted and stayed within my price range! Even though I was super picky he smiled alt More

by Nina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea D
Jun 20, 2019 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. So glad your experience was so easy. We appreciate YOU and your business! Hope you are enjoying your new ride! Until next time, Henry Brown Buick and GMC

June 03, 2019

Amazing customer service I typically hate buying vehicles. Rigo and his team made it so easy, were so honest and willing to work with me on my terms. I felt respected and cam More

by Leishak012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2019 -

Henry Brown Buick GMC responded

This is why we love what we do! We are so thankful that your experience with us was a pleasant one. Thank you for sharing your experience and great comments! We hope you are enjoying your new ride! Henry Brown Buick and GMC

June 01, 2019

Ever done a deal via text? This is my second purchase with Henry Brown and working with Rigo. I work a lot and my communication is best done via text. Rigo has the patience an More

by KimberlyL25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019

Wonderful experience Butch was very knowledgeable about GMC and helped a lot on educating us about the type of truck we wanted. He took his time, was very patient and wen More

by Brandon98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2019 -

Henry Brown Buick GMC responded

Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Thank you for choosing us! Hope you are enjoying your new ride. Sincerely yours, Henry Brown Buick GMC

...
133
...