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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,522 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,521 reviews

August 15, 2024

I have alway been treated very professional at Henry Brown GMC. They are awesome to deal with More

by RONROSTAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Usher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Bryant
Aug 15, 2024 -

Henry Brown Buick GMC responded

Thank you so much, Ron, for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 14, 2024

Zach Baca and Jeff the finance manager were awesome helping me with this deal and I couldn’t be more pleased with the customer service More

by kasey.lester9603
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Baca and Jeff in finance
Aug 14, 2024 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review, Kasey! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 14, 2024

The entire staff is fantastic! From the sales manager to service! We are so happy More

by DYLANEAVENSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Tracey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Teschke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark jimez!
Aug 14, 2024 -

Henry Brown Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 10, 2024

Dealership was great has a lot of inventory to choose from. Zack Baca really helped me out was patient and made the deal com through. He worked with me 3 days and can say has been the best service I have More

by Nextgenpoolnspa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Baca
Aug 11, 2024 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Zack delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 08, 2024

Everything went smooth Butch was very helpful with everything he explained our lease very clearly and everything went smooth with paperwork we liked our experience at Henry Brown GMC More

by Timtriggs5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Henry Brown Buick GMC responded

Tim, we are very happy to hear that Butch provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 06, 2024

Best car buying experience everytime. This was my second purchase at this dealership. Everyone is friendly, helpful and fair. I will be buying a third car when the time comes. More

by JEREMYTAPE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Henry Brown Buick GMC responded

Thank you, Jeremy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC. We look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 05, 2024

I found the perfect vehicle for my family from this dealership's inventory - I learned about the "recon lot." The sales process was all good until we started the paperwork. I was told that some things More

by KALKMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Sherburne, Brandon Warwick
Aug 08, 2024 -

Henry Brown Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 05, 2024

All of the folks I interacted with were consummate professionals. I 100% recommend them to friends, family and anyone looking for a great car buying experience. I will buy from them again for sure. More

by CCHEATHAM1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC! Please let us know if we can be of any more assistance. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 03, 2024

Sherwin and his team made the purchase of two fleet trucks as smooth as possible for an out of state buyer. More

by CMILL0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherwin
Aug 05, 2024 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC! Please let us know if we can be of any more assistance. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 03, 2024

Tyler has been very patient and did not pressure me which ensured that I came back to purchase this vehicle 2 months later. Once there he knew what I wanted and I bought the first GMC Terrain Denali. Car is More

by ASTRINGHAM69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Holtzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad Tyler was able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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