Henry Brown Buick GMC

This dealership has failed recently in sales and service. Our buying experiences used to rock. Of most recent years not great. Heavily taking advantage of patience, kindness, and loyalty. A recent service v Our buying experiences used to rock. Of most recent years not great. Heavily taking advantage of patience, kindness, and loyalty. A recent service visit destroyed the longevity and integrity of my engine and truck, and ruined my driveway. An oil change oversight 11/11/24 has led to numerous issues and repairs. My driveway they replaced, but my truck remains with failures, unsafe to drive, and gets towed with continuous engine and mechanical check engine error codes. At times violently jerking and shaking all over the highway and forcing engine shutdown and failure messages. They have towed it back and made repairs on multiple occasions, but issues persist. They extended the power train warranty but that does give me peace of mind or make me whole. I’ve been requested by service dept manager to work with Ben’s team and get out of it. I was informed I’d be made whole with buyback and purchase and/or trade assistance. GM has an open case and asked me to continue working with HB. After 5 visits and 17 hours in the lobby, nothing but an appraisal has been provided. The truck broke down most recently while on vacation with my daughter 2 weeks ago. That’s the second time now while on vacation and fifth time altogether since 11/11/24.. It broke down again yesterday on the freeway and I was asked to come to dealer. I did, and after two hours Ben was so busy we couldn’t speak, again. I have Service Advisors recorded laughing about the tech that used to work there that ruined my truck. I was to be contacted this morning to be given update via phone from Ben. It was his day off but Aaron advised he was coming in. I wasn’t contacted. When I reached them I was told they wouldn’t have time for me today. This has been a complete disaster. More

Was a great experience! Very informative team. Answers all your questions and not pushy by any means. Overall great place to buy a car. Very informative team. Answers all your questions and not pushy by any means. Overall great place to buy a car. More

Waggy is the very best. We are always confident in working with him. He is always professional and excellent in every way. Jeff in Finance is outstanding and we are pleased We are always confident in working with him. He is always professional and excellent in every way. Jeff in Finance is outstanding and we are pleased to have his help in meeting our needs. Thanks Agian Mimi and Henry.& Kelsey This is vehicle # 9 for our family from yours! Susan Walker, John & Shiann Collins More

Best buying experience ever! ! But listened to what I was wanting in a newer vehicle, he went above and beyond when going through the inventory. He found the perfect vehicle. He m ! But listened to what I was wanting in a newer vehicle, he went above and beyond when going through the inventory. He found the perfect vehicle. He made the trade-in process and paperwork super easy. I highly recommend talking to Butch when looking for a new or used car. More

The sales team at Henry Brown Buick GMC were great. It made our buying experience exceptional. I highly recommend this dealership. It made our buying experience exceptional. I highly recommend this dealership. More

Great dealership across the board very professional and always work to get the best deal done always work to get the best deal done More

What a great experience. Every person we encountered was friendly and professional. They listened and answered and clearly worked in our best interests Every person we encountered was friendly and professional. They listened and answered and clearly worked in our best interests More

Rickie Bauman was very knowledgeable and professional went above and beyond to meet our needs. went above and beyond to meet our needs. More

Excellent experience. The team at Henry Brown was very professional and easy to deal with. Highly recommend. The team at Henry Brown was very professional and easy to deal with. Highly recommend. More

Very courteous, attentive, informative, and very pleasant to work with answer all my questions. I will recommend to all friends and family members to work with answer all my questions. I will recommend to all friends and family members More