Henry Brown Buick GMC

Absolute awesome experience, would recommend to anyone looking for a GMC. A+ to James and the team! looking for a GMC. A+ to James and the team! More

There was no communication from my salesman. Once he knew I was going to purchase it was like I didn’t exist anymore. very disrespectful. TJ stepped in along with Mrs Brown to help rectify the s Once he knew I was going to purchase it was like I didn’t exist anymore. very disrespectful. TJ stepped in along with Mrs Brown to help rectify the situation and to make sure I was taken care of. I would not recommend James as a salesman to anyone More

Rigo was responsive and easy to work with. Not pushy like other sales people. Would highly recommend him. Not pushy like other sales people. Would highly recommend him. More

Many reminders to get vehicle papers, almost 4 weeks; we were told paperwork would be waiting when vehicle was picked up, however, there were no papers. The original papers signed were dated 2023 (signed on were told paperwork would be waiting when vehicle was picked up, however, there were no papers. The original papers signed were dated 2023 (signed on 1/14/24), therefore, had to sign again electronically. Other issues also not taken care of, like registering the vehicle with Ikon; called twice to sign up vehicle, however, they said dealership did not register the vehicle, which prompted more calls to the dealership. One thing we didn't have to give a reminder was to cash our check! Had a list of questions upon picking up the vehicle, however, Jose didn't have much time for me! (Rigo was on vacation.) Have purchased many vehicles and certainly did not feel like a valued customer at this dealership. More

Love this dealership! Staff is super helpful and kind. Have bout several vehicles from here. Staff is super helpful and kind. Have bout several vehicles from here. More

Mike Tarwater made it quick and simple. Excellent service. Very knowledgable on choices that I had. Got me the vehicle I was looking for. Excellent service. Very knowledgable on choices that I had. Got me the vehicle I was looking for. More

I was very upset with Dwayne Champion after the sale of the vehicle. He was fine during the purchase of the vehicle; afterwards, he promised me to provide warranty documents in a couple days. A couple days the vehicle. He was fine during the purchase of the vehicle; afterwards, he promised me to provide warranty documents in a couple days. A couple days came and went, and not only did he not provide documents, but there was no communication from him whatsoever. I felt like now that he had made a sale, he did not know me any longer, and I was no use to him. Now several days had passed by with no word from him, so I called him for a status. He promised again to provide the paperwork, but again, nothing. I called again and he said the same thing, so I sent my son to the dealership to see what was going on, which is 40 miles away from my home. Dewayne promised again to provide the paperwork in 3 days. 3 days came and went with no paperwork, no communication, whatsoever, so I drove 40 miles to the dealership to see what was going on and was told by the finance person that Dewayne had the paperwork for the last several days. I was so frustrated with him for wasting my time and costing me money on gas. After my experience, I have no intention to purchase another vehicle from him. More

We needed our battery tested under warranty and were pressed for time right before leaving for a vacation. HB was able to handle the battery test and replacement very quickly and had us in the road with pressed for time right before leaving for a vacation. HB was able to handle the battery test and replacement very quickly and had us in the road with little downtime. More

They listened to what kind of car I was looking for. Didn’t have a lot to choose from. Tyler was willing to show us what he had. Was a pleasant experience if buying a car is ever pleasant? The fi Didn’t have a lot to choose from. Tyler was willing to show us what he had. Was a pleasant experience if buying a car is ever pleasant? The finance person was knowledgeable and quickly processed us through the financial paperwork. All in all a good experience. More

Sean Ainsley did a great job. Because of. him I will be buying more fleet vehicles from him. Because of. him I will be buying more fleet vehicles from him. More