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Henry Brown Buick GMC
Gilbert, AZ
1,553 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,553 reviews
December 06, 2023
I don't have huge complaints about the dealership itself but i do have major complaints about our salesman. It was the worst experience we have ever had buying a fleet vehicle and we buy a lot of fleet vehi but i do have major complaints about our salesman. It was the worst experience we have ever had buying a fleet vehicle and we buy a lot of fleet vehicles. Our salesman did not communicate at all with us at any time. It was so frustrating to have to drive down to the dealership every single time and miss work because he would not return phone calls. We have never been so aggravated purchasing a vehicle before from ANY other dealership. We will not be purchasing a vehicle there again. More
by RHDINC1
Verified CustomerEmployees Worked With
Jim Avise
December 05, 2023
Rickie Bauman was easy to deal with and went above and beyond to make my experience a good one. I would absolutely look him up next time I have business with Henry Brown, beyond to make my experience a good one. I would absolutely look him up next time I have business with Henry Brown, More
by JGABRIELSON2
December 05, 2023
Ill never buy from another dealership. . My family will always buy from the Brown family. We are lifelong customers. . My family will always buy from the Brown family. We are lifelong customers. More
by DFARRIS1
Employees Worked With
December 04, 2023
My experience was very smooth sailing, my salesman was friendly, knowledgeable and made it easy for us from start to finish. I didn’t feel any pressure whatsoever. I will for sure return for a future vehi friendly, knowledgeable and made it easy for us from start to finish. I didn’t feel any pressure whatsoever. I will for sure return for a future vehicle More
by HISSYCRISSY
December 01, 2023
Worked hard for me to get what was needed done to make the deal stick the deal stick More
by UMPIRE1961
November 30, 2023
Drove off the lot a very unhappy customer. As far as smiles and handshakes things were find. Had turned down this very vehicle at another dealer. Was told over the phone we could work out t As far as smiles and handshakes things were find. Had turned down this very vehicle at another dealer. Was told over the phone we could work out the issue and make the deal. That did not happen. At the time of the purchase I ordered different wheels. They needed to be ordered. Two weeks and have not hear from the sales person or any one from Henry Brown. You have lost a repeat customer. More
by DICK.MCCORMICK
Employees Worked With
November 30, 2023
Ben and his crew have got this down to a science that makes things easy and less frustrating. Deal was finished in under two hours, which is amazing!Thanks for the excellent service. makes things easy and less frustrating. Deal was finished in under two hours, which is amazing!Thanks for the excellent service. More
by CORILEE
Employees Worked With
November 26, 2023
Never had a salesman try so hard not to sell me a vehicle. Terrible communication. Didn't listen or ask questions. Keeped changing/adding different fee's to the deal. I thought buying a car was supp vehicle. Terrible communication. Didn't listen or ask questions. Keeped changing/adding different fee's to the deal. I thought buying a car was supposed to be fun. Moved on! More
by markaliveandwell
Employees Worked With
November 21, 2023
blake brown is the best. honest, straightforward. no confusion or games. handled transaction with professionalism honest, straightforward. no confusion or games. handled transaction with professionalism More
by SCALLONPAC
November 18, 2023
This was a hard time for me but they helped make the best deal for me deal for me More
by MILKEYWAY6
