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Henry Brown Buick GMC
Gilbert, AZ
1,556 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,556 reviews
August 31, 2023
Clean and polite. Busy - must sell a lot of cars. Finance team was knowledgeable. Will most like be back. . . Busy - must sell a lot of cars. Finance team was knowledgeable. Will most like be back. . . More
by WBRIANWIL9
Verified Customer
August 31, 2023
Dwayne Champion as always provided exemplary and timely customer service. He is the reason we are repeat customers with Henry Brown GMC. The process was quick, seamless and considerate of our time and need customer service. He is the reason we are repeat customers with Henry Brown GMC. The process was quick, seamless and considerate of our time and needs. More
by VGEBHART3
August 29, 2023
Ben is always great to work with. This was my 13th vehicle from Ben Brown over the years. This was my 13th vehicle from Ben Brown over the years. More
by WAKERIDERAZ
August 28, 2023
I will never buy from another dealer in the valley again. I found a team that is straight forward and honest. Thank you. I found a team that is straight forward and honest. Thank you. More
by DLOPEZ2194
August 23, 2023
Bought 3 trucks from Henry Brown GMC. Was treated good for the first 2 . Last purchase for 2023 GMC Sierra was disappointing. I won't ever go back. I was forced to purchase some xx secur Was treated good for the first 2 . Last purchase for 2023 GMC Sierra was disappointing. I won't ever go back. I was forced to purchase some xx security system and paint protection. Had a trade-in that I bought from them and they offered an insulting small amount trade. I ended up selling the truck to Carmax for $8,000 more than Henry Brown offered. The new truck was a special order and didn't need any of the items i was forced to pay for. I would have walked away if I didn't need the truck for business. Stay away from these ripoffs, I know I'll never go back. More
by fred
Employees Worked With
August 21, 2023
Very nice, helpful and really tried to show us all vehicles we were interested in. Very professional and not pushy and even brought paperwork to our house to help with our work schedule, will definite vehicles we were interested in. Very professional and not pushy and even brought paperwork to our house to help with our work schedule, will definitely recommend Brandon for friends and coworkers looking for a vehicle. More
by BASSMASTERLDW
August 19, 2023
i WAS MET JUST INSIDE THE DOOR IN A SHORT TIME RYAN KNEW WHERE THE CAR I WISHED TO SEE WAS LOCATED, i WAS SHOWN A PLACE TO WAIT PROVIDED WATER AND IN A REASONABLE AMOUNT OF TIME i WAS SHOWN THE CAR TOOK FOR WHERE THE CAR I WISHED TO SEE WAS LOCATED, i WAS SHOWN A PLACE TO WAIT PROVIDED WATER AND IN A REASONABLE AMOUNT OF TIME i WAS SHOWN THE CAR TOOK FOR A DRIVE. More
by DABYE2PI
August 18, 2023
Always a pleasure to work with Blake. He has his customers best interests at hand. He has his customers best interests at hand. More
by KLBOSHAY
August 16, 2023
Perfect thank you for your help in everything you guys did hands down great service most friendliest car garage I ever dealt with thank you again Ben did hands down great service most friendliest car garage I ever dealt with thank you again Ben More
by JOHNNYRAFFERTY1998
Employees Worked With
