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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,556 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,556 reviews

August 12, 2023

Gabriel was very helpful, understanding and most of all, patient. I had a great experience and I’m very satisfied! Thank You! More

by ELILAH.ANGEA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 12, 2023

The dealership itself is clean, efficiently laid out, with comfortable chairs & tables for customers and sales people. Everything my sales person said was true and accurate. More

by AZHAPP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 09, 2023

Worked hard to get the deal I needed for the truck I was looking for. More

by jmp.42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 07, 2023

I had another great experience working with Tim Bryant at Henry Brown GMC. I highly recommend this dealership and will be back for my next purchase! More

by ANDREW
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Bryant
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Aug 10, 2023 -

Henry Brown Buick GMC responded

We are very happy to hear that Tim provided you with such a positive sales experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 07, 2023

Buying a new truck here was amazing. Sales was awesome. And the finance department was amazing too. I will be back to buy again and will tell all my friends and family how great it was t More

by SCOTTKPARKIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Henry Brown Buick GMC responded

Thank you so much, Scott, for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 07, 2023

Ben and his team were Great. .. They went above and beyond to make sure we were satisfied with our purchase. Todd and Shirwin were Amazing to work with and made the buying experie More

by COLBYM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd N, Sherwin
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Aug 09, 2023 -

Henry Brown Buick GMC responded

Thank you, Colby, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 07, 2023

Tim Tracey absolutely exemplifies customer satisfaction. Tim and his team at Henry Brown answered and took care all my concerns. Thank you for an outstanding Experience! More

by DTHOMPSON1760
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Tracey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Henry Brown Buick GMC responded

It's great to hear that Tim and our sales team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 05, 2023

We are repeat customers; I do not enjoy the car buying process, but our salesman made it go as smoothly as possible with me ending up with my perfect vehicle, win-win! More

by BIBLEGAL58
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Hasse
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Aug 09, 2023 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 04, 2023

Brandon was a pleasure to work with and was wiling to address any questions and concerns! More

by RB415
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Henry Brown Buick GMC responded

It's fantastic to hear that Brandon provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 04, 2023

Excellent experience. Very happy with the people at Henry Brown. Straight-forward, no run-around. More

by CHRIS
Recommend Dealer
Yes
Employees Worked With
Charles Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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