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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

May 04, 2023

Look no further - Henry Brown GMC is where you want to go and where I'll be going from now on. They treat you fairly, they are straight-shooters who value their customer relationships and there's none of More

by CHRIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Henry Brown Buick GMC responded

Thank you, Chris, for sharing your experience with us! We're happy to hear it went well with Charlie and hope you enjoy your new vehicle. We truly appreciate your feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 24, 2023

Very happy with all that I worked with in getting this 2020 GMC Denali and the larger fuel tank / B&W 5th wheel More

by COLBYT56
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 24, 2023

The purchase went fine with Ben, however I scheduled a service appointment for a radio issue and wanted to have a spare key cut. I drove to the service shop for my scheduled service which was 8am on 4/8/2 More

by MAEZ.STEVEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Henry Brown Buick GMC responded

We're sorry that you didn't have a completely satisfying visit, Steven. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 19, 2023

They are the best people to do business with. I Recommend them to anybody who wants to buy a vehicle More

by DHAGAN94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Henry Brown Buick GMC responded

Thanks for sharing about your experience with Henry Brown Buick GMC. Ben, Gabe, and our team appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 18, 2023

Always appreciate the professional help from Blain, Bryan, and Ben. Great sales and service team. More

by TROYGOODWIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Lamer
Apr 18, 2023 -

Henry Brown Buick GMC responded

Troy, Thank you for your business and this review. We're happy to hear Bryan, Ben, and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 17, 2023

We have only bought from Henry Brown only for the last 15+ years and plan on it always being that way. Not your true story car salesmen that for sure. Honest, upfront and never try to push you towards som More

by PUMKINSHEP5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 14, 2023

Great customer experience. Jordan searched for the vehicle we were looking for and didn't try to pressure us into something we didn't want. He always took the time to visit wit More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Apr 16, 2023 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Greg, and we're happy to hear that Jordan met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 07, 2023

Service at Henry Brown is like no other. From the moment you pull in you are quickly seen to by someone who knows your name and makes you feel welcome. They value your time and will not giv More

by DENNY2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lancucki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Stenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Stanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review! We truly value your business and are thrilled to hear that you've had such a positive experience. Thank you for choosing Henry Brown Buick GMC, we look forward to serving you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 06, 2023

Very efficient workers , very helpful, very friendly, professional and make me feel like family . Always answering all my questions. More

by NORAVAV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Bejarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Henry Brown Buick GMC responded

Nora, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 04, 2023

Great Job, I will definitely recommend Henry Brown GMC to all of my friends. Great service, friendly, knowledgeable, and all around great group of people. Thanks More

by Jencinasjr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan lamer
Apr 04, 2023 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC! Please let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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