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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

September 14, 2022

My sales Person was Luz and she was Amazing and a Joy to work with! More

by PDESANTI2170
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2022 -

Henry Brown Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 14, 2022

I received great service from Ben and Todd and their team. Thanks so much GMC. More

by JACK.STAPLEY
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Nielsen, Conor Craig
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Sep 15, 2022 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC, Jack, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 12, 2022

Purchasing my vehicle was pain free and actually a rewarding experience! I will be back again soon. More

by PETERBHC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2022 -

Henry Brown Buick GMC responded

Thank you so much for your kind words, Peter, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 11, 2022

Great experience! Everyone worked hard on getting me the best deals possible. Very professional and highly recommended! More

by JEROD.GARNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thompson
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Sep 12, 2022 -

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 10, 2022

Blake and his team were excellent! The new AT4 I received is awesome! My trade in allowance was also very fair. An experience that was better than I expected! More

by BILLEVANSJR59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2022 -

Henry Brown Buick GMC responded

Thank you, Bill, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 10, 2022

Great experience here. They were honest, easy to work with and very knowledgeable about everything. More

by CTurn6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2022 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 08, 2022

The dealership was very helpful through the whole process form getting the truck ordered till it arrived. I would definitely recommend this dealership to friends and family. More

by JDDAMPIER3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Russell
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Sep 09, 2022 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 07, 2022

My last two vehicles were purchased at Land Rover and I decided to make the switch to GMC. Butch made the process faster and easier than what I've experienced at Land Rover. Highly recommend purchasing thr More

by Sarah Byrd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2022 -

Henry Brown Buick GMC responded

Thanks, Sarah, for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that Butch was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 05, 2022

Great experience from start to finish and everything in between. Dwight was great, answered all my questions and ensured I had a positive experience. More

by TOM GARDY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2022 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Tom, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 04, 2022

went above and beyond to find me the truck i was searching for. Ryan was really great to work with and Joe in finance made the day great as well ! More

by amytbk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Teschke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2022 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that Ryan and the team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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