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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

September 03, 2022

We worked with Phil Cross and Butch Shearer and Henry actually came in on one of our meetings about once a month for 1 1.5 years trying to get a 22 Yukon Denali. Then we received the call that Phil coul More

by PLUMBER22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Cross *****
Sep 05, 2022 -

Henry Brown Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC, we hope you enjoy your new Yukon Denali! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 03, 2022

This dealership is by far my favorite. Blake always takes care of me like family. More

by DSARFATE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Blake and our team met your expectations. Thank you again for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 02, 2022

Henry Brown is the best. Every experience is 5 stars and the have such a wonderful and knowledgeable staff. More

by BRENTMCDOWELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Echols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us, Brent. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 02, 2022

Excellent experience, they were straight forward with the deal! Everything went quick and smooth as it should! More

by GROUT_FARMS_RACING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Henry Brown Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 01, 2022

I ordered a new 2022 GMX Yukon Denali back in November 2021, which should have been here around May 2022. Unfortunately, it’s still not here yet :( Shout out to my sales guy, Ronnie Williams. He has he More

by Mzkila
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you with great customer service while assisting you with your 2021 Yukon Denali purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 01, 2022

Great experience! ! I called ahead of time & they had the exact truck I was looking to purchase… They gave me a great price on my trade in and an excellent deal on my n More

by stevethemortgagepro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lancucki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Conor Craig
Sep 02, 2022 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 26, 2022

Iv been dealing the Brown family since 1986 and always have a total positive experience Thank you Ben and you’re team More

by AZVISTA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad Ben and the team were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 26, 2022

Nick was very professional and made it a smooth purchase. I would 100% recommend this dealership More

by sdk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 23, 2022

Extremely helpful and patient, This dealership helped me get into a car that I wanted at a price that I loved. Everyone was extremely Kind but Rigo went above and beyond to make sure I was happy with what I More

by Ma’lea Riley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rigo and our team here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 21, 2022

Jose Rodriguez is fantasy! Easiest car purchase ever. Everyone I dealt with was great.. Wow. More

by JLKOVACHE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that Jose had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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