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Henry Brown Buick GMC
Gilbert, AZ
1,553 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,553 reviews
May 19, 2022
Truth about delivery should be relayed to customers. Good people are looking for honesty. You wouldn’t lie to your family correct, same trusting relationship should be built with customers. Good people are looking for honesty. You wouldn’t lie to your family correct, same trusting relationship should be built with customers. More
by TS
Verified CustomerEmployees Worked With
Aaron
May 19, 2022
This is the second GMC truck that I have bought from this dealer. Painless transaction without any of the sleight of hand tricks that many dealers are infamous for. dealer. Painless transaction without any of the sleight of hand tricks that many dealers are infamous for. More
by dcavan45
May 13, 2022
Service was great Ben Brown knows what he’s doing and no doubt I got the best deal possible! doubt I got the best deal possible! More
by BAGPIPER71
May 06, 2022
My wife says that she has never been treated batter. Granted because of some presell complications it took 2 full days of her vacation to get this truck but if wife is happy then I'm happy Granted because of some presell complications it took 2 full days of her vacation to get this truck but if wife is happy then I'm happy More
by DONNAHARDIN
May 04, 2022
Excellent experience Sales person was polite, professional and superbly knowledgeable. He kept me informed throughout the process. professional and superbly knowledgeable. He kept me informed throughout the process. More
by PDTOSI
Employees Worked With
May 04, 2022
Ordered a GMC 2500 Denali early 2021, vehicle came in February 2022 and I wasn't even notified. I called only to be told it had been sold. I spoke to the ordering manager and had another one ordered. The February 2022 and I wasn't even notified. I called only to be told it had been sold. I spoke to the ordering manager and had another one ordered. The price was a few thousand higher then my original order, I was assured that I wouldn't pay anything over what my original order invoice was. 2nd order comes in and it's not priced at my original order invoice and Henry Brown wouldn't stand behind the price I was guaranteed plus added on all this additional stuff I told them I originally didn't want . Also they pulled my credit 8 times and said they never pulled it and that those must have been soft pulls, soft pulls don't show up as inquiries. Then proceeded to tell me they couldn't get a bank to finance the truck and needed to submitit to more banks. Which one is it? You never checked my credit but yet can't get a bank to accept the loan?? Needless to say I walked. So here I am over a year later and still NO TRUCK!!! So not only do they sell your orders out from under you they don't keep their word!! Avoid this dealership at all costs!! More
by bulldogluvr21
May 04, 2022
The dealership was fantastic there were no problems at all other than getting a vehicle which was not the dealerships fault it was GM‘s fault all other than getting a vehicle which was not the dealerships fault it was GM‘s fault More
by GUYSINSANE00
Employees Worked With
May 01, 2022
Wasn’t pushy and kept the vehicle from being sold until we got there to see it we got there to see it More
by JJSHEV57
Employees Worked With
April 26, 2022
Rick is my go to guy. He’s not pushy, he will find what your looking for so you will have no regrets He’s not pushy, he will find what your looking for so you will have no regrets More
by massagebydemarcus
