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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,522 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,522 reviews

October 08, 2021

Arron Upchurch did a fantastic job he helped make all my needs attainable. Everyone did More

by LCOLL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arron Upchurch
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Oct 10, 2021 -

Henry Brown Buick GMC responded

We appreciate your business, Lcoll, and our team looks forward to serving you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 07, 2021

Tim Russell and the staff at Henry Brown always makes it so easy when we buy a car and this was our 6th one.. More

by DBARELA6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey in parts , Tim Russell
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Oct 07, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Tim had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 06, 2021

Quick, Easy process! Paperwork was completed and ready to be signed prior to even walking into the dealership. More

by COURTNEYNCHRISTOPHER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Smith
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Oct 07, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 05, 2021

By far the best service I’ve experienced in the car industry. Was fast, straight forward and really easy to deal with. More

by Ewhyte
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Harmon
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Oct 05, 2021 -

Henry Brown Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 05, 2021

Zach was awesome to work with. He answered all questions we had quickly and professionally. He found us the truck nobody else could. We highly recommend him! More

by Chelsea Connolly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Harmon
Report | Print
Oct 05, 2021 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Zach met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 05, 2021

Blake is simply amazing! He and the Henry Brown team made the vehicle buying process seamless! More

by EZRASHUMWAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan
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Oct 06, 2021 -

Henry Brown Buick GMC responded

Ezra, Congratulations on your new vehicle! We are so glad that Blake had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 01, 2021

They did a fantastic job with helping me get my truck. I was very pleased! More

by XMAWarrior
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Francis
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Oct 03, 2021 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 26, 2021

We found friendly folks that made the entire experience easy and stress free. I would recommend this dealership to my family and friends. More

by Willard family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC! Congrats on your new purchase, and let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 24, 2021

Great service Straight forward process Definitely Great service Straight forward process Definitely recommend Zach was communicative First time customer of Henry brown but we will definitely More

by mmontoya1505
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Harmon
Report | Print
Sep 24, 2021 -

Henry Brown Buick GMC responded

It's fantastic to hear that Zach provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 23, 2021

Jordan is awesome! He took my information and followed up as he said he would about a new van. When the van I wanted became available, he was in constant communication. As I drove up to dealership, he was More

by Alicia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Smith in Sales and Sante Euell in Finance
Report | Print
Sep 23, 2021 -

Henry Brown Buick GMC responded

Thank you, Alicia, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we hope you'll continue to enjoy your new van! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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