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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,542 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,542 reviews

November 25, 2021

Dwayne Champion made buying the Encore I found on TrueCar the lowest-stress experience ever! Dwayne was very professional, detailed, personable and flexible with my test drive situation. I’ve never had such More

by Red
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2021 -

Henry Brown Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear Dwayne was so helpful to you, and we hope you enjoy your new Encore. We truly appreciate your feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 25, 2021

Trading with them for years always satisfied young Ben brown is good to woot with More

by MCMGEORGE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2021 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear that Ben and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 18, 2021

Had a wonderful experience! Jordan smith was very helpful and patient. He wasn’t pushy and didn’t try to talk me in to any kind of deal he listened to what I wanted and worked to get me in a truck that I wan More

by Sherrellie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan smith
Nov 18, 2021 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Jordan and Joe here at Henry Brown Buick GMC. Congratulations to both you and your boyfriend on your new trucks! We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 18, 2021

your employees Heide in service and Joel Price in sales are the reason you receive 5 stars More

by AMSJOHN
Recommend Dealer
Yes
Employees Worked With
Nov 19, 2021 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 15, 2021

Dwayne =A+ customer service - He helped my teen and I get into her vehicle over a weekend while it was being serviced. She didn’t have an extra set of keys so he suggested OnStar. He was a gem and even waite More

by Devri.quintana@sanofi.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Dwayne had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 09, 2021

Jordan was super easy to work with. It was such a smooth and seamless process. More

by Whitney3478
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan smith
Nov 09, 2021 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Jordan and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 07, 2021

I have always loved this dealership for its service department. My service advisor Blaine Richie is great. Because of him, when it was time to trade my vehicle in, my first choice was Henry Brown GMC. More

by JCOLE85297
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny in After Market Accessories
Nov 08, 2021 -

Henry Brown Buick GMC responded

We are very happy to hear that Brandon and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 03, 2021

Our salesman was fantastic. Others in the showroom were not professional. Clean and comfortable. Didn’t feel hounded to make a deal. More

by AliFour
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Conor Craig
Nov 04, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 30, 2021

We were in a time crunch to find our daughter a car for her 16th birthday but Zach came to the rescue! He found us a great car at a great price. It was quick and easy. Couldn’t have been any better! Thank More

by Megan Connolly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Harmon
Nov 01, 2021 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Zach delivered such a great experience! We hope your daughter likes her new Birthday Present! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 23, 2021

the car advertised on Cars.com was sold about a week or so before! PLUS it was almost 5 days after my CARS,COM inquiry before I heard from the dealer. More

by unclebob656
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Henry Brown Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Oct 25, 2021 -

unclebob656 responded

thier really is no reponse. I saw a car that intrested me and made an inqiry. Not receiving a response, I moved on. Later I learned the dealership was not advised of the inquiry till a week later. Like I said," I moved on" & found a car with a better price, color, & mileage I liked better. Thank you anyways.

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