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Herb Chambers BMW of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.8
2,432 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,432 reviews

November 20, 2021

Associates are always willing to be flexible and accommodate me whenever I’ve needed something addressed quickly. James was particularly helpful on Friday, November 19. More

by tom_mag
Customer Service
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the kind review of our team! We're glad James was helpful during your recent visit and we look forward to seeing you next time here at Herb Chambers BMW of Boston!

November 20, 2021

Excellent salesman! Loved the experience. Got the exact car I wanted. No waiting! Highly recommend More

by stovjohn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Herb Chambers BMW of Boston responded

Congratulations on finding the exact vehicle you had in mind! We're so happy to hear it! Thank you for coming to Herb Chambers BMW of Boston!

November 20, 2021

Badis was a pro and made the entire process easy. Got the paperwork sorted ASAP so I could pick up my car the next day. More

by 11yrupgrade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Badis Boussetta
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Nov 22, 2021 -

Herb Chambers BMW of Boston responded

Thank you for sharing this great review! We're glad Badis made your experience with us a great one and we'll be sure to let him know how much you appreciate his excellent service. Take care and we'll see you next time here at Herb Chambers BMW of Boston!

November 20, 2021

A great experience buying a car because Preston Spitz is the best salesperson I've ever had!!! More

by Snshu365
Customer Service
Recommend Dealer
Yes
Employees Worked With
Preston Spitz
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Nov 22, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the kind review! We're glad you had a great experience working with Preston and we'll be sure to share your wonderful feedback with him. We hope you enjoy your new vehicle and look forward to seeing you again next time here at Herb Chambers BMW of Boston!

November 19, 2021

The customer service is so great. Poeple are so friendly. I highly recommend it. Thank you for all your help. More

by Nestorpereira03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Perry
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Nov 19, 2021 -

Herb Chambers BMW of Boston responded

It was our pleasure! Thank you for the wonderful comments about our team and please don't hesitate to reach out if there's anything else we can do for you! - Herb Chambers BMW of Boston

November 19, 2021

James G. and the Service Team at Herby’s are incredible to say the least. More

by JONCODYHAINES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2021 -

Herb Chambers BMW of Boston responded

We're happy to hear it! Thank you for rating James and the Herb Chambers BMW of Boston team five stars!

November 18, 2021

Truly great experience buying my first BMW. Badis did not force me into a car, but led me towards cars in my price range More

by plewis012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
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Nov 19, 2021 -

Herb Chambers BMW of Boston responded

We're so happy to hear this! Thank you for trusting Badis & the Herb Chambers BMW of Boston team with your purchase. We hope you enjoy your new BMW and we look forward to working with you again in the future!

November 17, 2021

Herb chamber do a fantastic service on my BMW X6 number 1 for thank y More

by Barbie3374
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbon
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Nov 18, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your business, as well as the kind review! We hope to see you again next time here at Herb Chambers BMW of Boston!

November 16, 2021

Was not updated by service manager about status of my car. Was texted when he knew I was in the lounge all day. Waited 6 with no interaction. Very poor service. More

by Panky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
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Nov 22, 2021 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share this feedback. This is certainly not the type of experience we expect for our customers and I apologize for any frustration or inconvenience it may have caused for you. I will be speaking with our team about these comments and hope you'll give us an opportunity to do better in the future. Take care and please don't hesitate to reach out directly if you have any further questions or concerns. Melissa Steffy - General Manager - msteffy@herbchambers.com

November 15, 2021

Matt was excellent to work with. He is friendly, professional and courteous at all times. More

by lperekslis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback - Matt will be so happy to hear it! It was a pleasure having you visit us here at Herb Chambers BMW of Boston and we hope to see you again next time!

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