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Herb Chambers BMW of Boston

Boston, MA

4.8
2,400 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,400 reviews

May 24, 2021

Got my vehicle serviced. Recalls an inspection. Could not be happier with the quality of work performed on the vehicle. Thank you to the technician! More

by Bmwcustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Herb Chambers BMW of Boston responded

Thanks for trusting the Herb Chambers BMW of Boston service team! It was our pleasure to take care of you and we'll see you at your next service appointment!

May 22, 2021

I was impressed by the quality of care and attention to customer complaints about the car issues. Higor at Herb chamber’s BMW of Boston has a Great customer service and prompt response for any questions a More

by hanirahman77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janely Canuala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ajah Brown
May 24, 2021 -

Herb Chambers BMW of Boston responded

We are so glad to hear you've had a great experience with our service team! We strive for a five-star experience and it makes our day to hear we've done our part to ensure that for you! Thank you for the wonderful rating and review and for being a Herb Chambers BMW of Boston customer!

May 22, 2021

Excellent customer service. Salespeople were efficient, car was serviced promptly, was offered a Lyft ride home, service person called when ready with detailed explanation of the work that had been done. More

by caaak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Herb Chambers BMW of Boston responded

We are so glad we could do our part to make your service visit so positive! Thank you for giving us five stars and for trusting us to do right by you! See you next time! - Herb Chambers BMW of Boston

May 21, 2021

Yesterday I bought my 4th BMW from Kevin Bugbee at Herb Chambers Boston. Kevin is the consummate professional. When I was concerned about being able to quickly get a car due to the global semiconductor More

by Bruce Richardson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Bruce Richardson responded

Hey Herb, please make sure you keep Kevin happy there! He delivers superb customer service!

May 24, 2021 -

Herb Chambers BMW of Boston responded

Thank you so much, Bruce! We're so glad to hear you continue to trust Kevin and our team with your purchases and it's an honor to have you as a Herb Chambers BMW of Boston customer! We'll be sure to share your five-star rating with Kevin and we look forward to seeing you for your 5th BMW in the future!

May 20, 2021

My 4th BMW purchased from Kevin. Seamless, professional, and always on top of the details. Kevin goes above and beyond in providing efficient service throughout the sales and delivery cycle. More

by tr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Herb Chambers BMW of Boston responded

We are so happy to hear that you have had such good experiences working with Kevin! Thank you so much for your kind review of Herb Chambers BMW of Boston!

May 18, 2021

Repair work above and beyond, responsive to concerns and cost. Sam was patient and provided clear information on repairs needed and went to bat for me to reduce cost. More

by carol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Dias
May 18, 2021 -

Herb Chambers BMW of Boston responded

Carol, we are so happy to hear that you had a great time working with our team at the Herb Chambers BMW of Boston service dept! Thank you for taking the time to leave us a review!

May 16, 2021

I bought all my 3 new BMW X3 SUV from Abdou! He is the best sales! Also I’m always satisfied with service and all Herb Chambers!! More

by Cooltheresa3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Curtis
May 17, 2021 -

Herb Chambers BMW of Boston responded

Theresa, we are so happy to hear that you had a great time working with our team at Herb Chambers BMW of Boston! Thank you so much for your kind words!

May 16, 2021

The team provided excellent service, accurate quotes on time needed for service, and very good detail about the findings while the car was being serviced. I look forward to the ongoing relationship with t More

by Rniazi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samik
May 17, 2021 -

Herb Chambers BMW of Boston responded

Thanks for trusting the Herb Chambers BMW of Boston service team! It was our pleasure to take care of you and we look forward to your continued business with us!

May 15, 2021

I had a great visit today. I was recognized by James when I walked in the door. The service was efficiently effective. Thank you, Peter More

by peter_hou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Herb Chambers BMW of Boston responded

Thanks for visiting us at Herb Chambers BMW of Boston! It was our pleasure to take care of you. Safe travels!

May 15, 2021

Very professional operation. Friendly staff. Sometimes dealers are not the cheapest, but the tire price was actually competitive. I have confidence they will get the work done correctly. More

by John B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Michael
May 17, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your confidence in Herb Chambers BMW of Boston, and for your business. We are thankful to have you as a customer, John.

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