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Herb Chambers BMW of Boston
Boston, MA
2,425 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,425 reviews
June 26, 2020
Used Mini purchase. Overall I was satisfied with my experience buying a used mini Cooper. The car was delivered to me in Maine which was convenient. The only criticism I Overall I was satisfied with my experience buying a used mini Cooper. The car was delivered to me in Maine which was convenient. The only criticism I have, which was very frustrating, is that the car arrived with license plate holders that I could not use. The front and rear holders came without the necessary bolts to secure the plate. Since I was not able to install the plates I was not able to drive the car. I had to go to another dealer to acquire bolts that fit the license plate holders. This is a serious oversight for a premium delivered car and a frustration to the new owner anxious to drive and enjoy it. Having done much research I found Herb Chambers prices to be considerably better than other dealers. More
by becknorb
Verified CustomerEmployees Worked With
Rodrigo
June 25, 2020
Good experience. Good deal. Thorough and pleasant to deal with. Very good with the vehicle and careful with Covid protocol. Timely and helpfuo with questions after the sale. deal with. Very good with the vehicle and careful with Covid protocol. Timely and helpfuo with questions after the sale. More
by David
Employees Worked With
June 25, 2020
Love my car Purchasing a car during Covid-19 proved challenging, but the staff at Herb Chambers helped to make the experience easy. David Lopez and David Torres Purchasing a car during Covid-19 proved challenging, but the staff at Herb Chambers helped to make the experience easy. David Lopez and David Torres were extremely helpful and patient with a lot of phone questions. No pressure when I visited for test drive and very informative about extended warranty options. More
by melyoung61
June 25, 2020
Zero post sale service 116 emails and 8 weeks to execute and obtain all documentation relating to a simple purchase. Escalated to sales manager who did nothing more than fo 116 emails and 8 weeks to execute and obtain all documentation relating to a simple purchase. Escalated to sales manager who did nothing more than forward email to staff who failed to provide documentation. Escalated to general manager who finally solve the problem. Pass. More
by William
June 24, 2020
Great team. Easiest car purchase I have made Very nice Great team. Easiest car purchase I have made Very nice to work with. The car is awesome. Very happy with the process and vehicle I bought Great team. Easiest car purchase I have made Very nice to work with. The car is awesome. Very happy with the process and vehicle I bought More
by juscec
June 24, 2020
I was pleased that there was no pressure, that all questions were answered clearly, and that the finance person was also extremely helpful. Both David Lopez and David Torres were terrific! questions were answered clearly, and that the finance person was also extremely helpful. Both David Lopez and David Torres were terrific! More
by lderham
June 24, 2020
Thank you! third lease through this dealership - love them. The customer service, sales and service are so great and helpful. They made it very easy to do busine third lease through this dealership - love them. The customer service, sales and service are so great and helpful. They made it very easy to do business with them. More
by mdannaher
June 24, 2020
Twenty plus years of five star experience! I have been working with Kevin Bugbee for over 20 years and he is consistently, consummately professional--knowledgeable, helpful, pleasant and fun to I have been working with Kevin Bugbee for over 20 years and he is consistently, consummately professional--knowledgeable, helpful, pleasant and fun to work with. He makes the entire process of purchasing a new car something to look forward to. I never hesitate to recommend Kevin and Herb Chambers BMW to my friends and associates when they are in the market for a new car. Michael Maynard More
by michael maynard
Employees Worked With
June 23, 2020
3 leases and I keep going back I've found Kevin Bugbee to be helpful, pleasant, and knowledgeable to deal with, not to mention an extremely nice guy. He's arranged three leases for I've found Kevin Bugbee to be helpful, pleasant, and knowledgeable to deal with, not to mention an extremely nice guy. He's arranged three leases for me, and always been fair. I'll be back. More
by A Golden
Employees Worked With
June 23, 2020
Overall had a great experience! Kevin did a wonderful job getting everything in line for me to walk out in under a week with the car i wanted with no issues and was happy to answer questions. The finance dep getting everything in line for me to walk out in under a week with the car i wanted with no issues and was happy to answer questions. The finance department was a bit aggressive with pushing the warranties and added stuff but were still friendly and comforting. More
by Atourtillotte
Employees Worked With
