Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers BMW of Boston
Boston, MA
2,395 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,395 reviews
September 09, 2018
Great customer services My aunt and I went into dealership of BMW x3 coming out from Lexus. It was big change for her. She was very eager to get grey color. Unfortunately the My aunt and I went into dealership of BMW x3 coming out from Lexus. It was big change for her. She was very eager to get grey color. Unfortunately the dealership didn't have the grey in stock. Jing was great looking at all inventories and got us the color we like. We are very happy. He has great customer service and would recommend to all my friends and family. More
by carrie yung
Employees Worked With
Jing Lau
September 06, 2018
Amazing experience Jing was nothing short of amazing! He was so comforting, knowledgeable and patient. He answered every question we had and was always willing to work w Jing was nothing short of amazing! He was so comforting, knowledgeable and patient. He answered every question we had and was always willing to work with us to help us find the right car that best suited us. More
by K. Atayde
Employees Worked With
Jing Lau
August 27, 2018
Great dealership experience! My boyfriend and I came in to lease a new BMW X5 and had a top notch experience from start to finish! Everyone was extremely friendly, provided great My boyfriend and I came in to lease a new BMW X5 and had a top notch experience from start to finish! Everyone was extremely friendly, provided great advice, and we came away with just what we wanted! I would highly recommend Herb Chambers BMW of Boston. More
by jillscangas
Employees Worked With
Jing Lau
August 26, 2018
buying a used BMW Being in Europe we bought our used BMW X1 only via internet and phone. The car was as promised and shipped to our place in MA on time. Perfect and nic Being in Europe we bought our used BMW X1 only via internet and phone. The car was as promised and shipped to our place in MA on time. Perfect and nice dealing with Mrs. Letaif and Mr. Banos. We can recommend the cooperation and would buy a car again with Herb Chambers. Ruediger Schmitz More
by schmitz
Employees Worked With
Jano Letaif, Miguel Banos
August 24, 2018
One of the best dealership experiences Higor has been by far one of the most respectful and helpful SA. The first time I took my car was without an appointment for a failing Low Pressure Fu Higor has been by far one of the most respectful and helpful SA. The first time I took my car was without an appointment for a failing Low Pressure Fuel Pump - they kept the car for a few days and he kept my regularly informed throughout the process. When I went back to pick it up, Higor himself went out to the back and brought my car down. I had such a wonderful experience with him that as soon as I needed to come in again, I just emailed him directly for his availability. He got me into a brand new loaner and within a day had my car ready! Can't praise Higor enough to be honest - great experience! Would rate him WAY more than just 5 if I could! - Kunal Parwani More
by kp1
Employees Worked With
August 22, 2018
Stay Away - Bait and Switch-Rude People I had the worst experience with this dealership. My brother spoke to them on the phone multiple times confirming the details of a particular advertism I had the worst experience with this dealership. My brother spoke to them on the phone multiple times confirming the details of a particular advertisment about a BMW 320i stock number 91995. we were told mutiple times that they had the car available, but nevertheless when we got there the old tactic of bait and switch was used. We were at the dealership within 1.5 Hrs of our last call and the salesperson said the car is now sold after talking to us for 30 mins in the store. Not just that they sold the car, her first response was that the car is manual transmission and we showed her the stock number on their own website stating that it an 8 speed automatic, she said her website makes the mistakes all the time(very strange to hear that in this day and age). Sadly, even after the bait and switch experience I have to say the worst part of overall experience wasnt just that, the lady (Nicole) we dealt with was extremely rude and condescending who was pretty much ready to pick a fight probably because it was the end of the day. To my shock, she claimed to be the manager and we were not given an option to talk to someone. And because we were confident enought to call her out on everything she literally said she doesn’t want our business and asked us to leave. More
by 328i Buyer
Employees Worked With
Nicole Piement-Aponte
August 21, 2018
Excellent customer service! Jing has fantastic customer service! He went above and beyond to meet and exceed my expectations in buying a new BMW! He worked closely with each sta Jing has fantastic customer service! He went above and beyond to meet and exceed my expectations in buying a new BMW! He worked closely with each staff person and manager along the way and kept us informed. I'm a very happy customer after working with Jing! More
by bc
Employees Worked With
Jing Lau, Miguel Banos, Giovanni Tosti
August 20, 2018
Best customer service I had a great buying experience here with Jing Lau. He was very patient and we went through each model I was considering in detail. Never tried to up- I had a great buying experience here with Jing Lau. He was very patient and we went through each model I was considering in detail. Never tried to up-sell and prioritized me getting something I was happy with. In the end he got me an amazing deal and was as happy as I was that everything worked out for me. Even got me some freebies when I was picking up the car! Would definitely recommend! Best experience I've had with a dealership and rep. More
by Byc
Employees Worked With
Jing Lau
August 10, 2018
Best experience buying a new car. Jing provided friendly, efficient and knowledgeable assistance in our identifying and acquiring our new car. He could not have been more helpful; we' Jing provided friendly, efficient and knowledgeable assistance in our identifying and acquiring our new car. He could not have been more helpful; we'll look for him again the next time we're in the market for a new car. More
by Joel and Tanya
Employees Worked With
Jing Lau
July 30, 2018
Higor Teixeira Higor has been my primary service agent since I purchased my 2015 Convertible M4. While the car has had no problems, I have needed regular service, o Higor has been my primary service agent since I purchased my 2015 Convertible M4. While the car has had no problems, I have needed regular service, one dent fixed and help with hail dents from getting caught in a storm. In every case Higor has been nothing short of fantastic. Clear expectations, regular updates and excellent service. He is an real professional for BMW, Herb Chambers and I appreciate it. Best, Rob DeMartini More
by RTDMART
Employees Worked With
