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Herb Chambers BMW of Boston
Boston, MA
2,381 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,381 reviews
July 19, 2018
Experience at Herb Chambers Indifferent attitude; lack of customer service. No sense of urgency to get started on service and lack of communication or any updates. Regret having Indifferent attitude; lack of customer service. No sense of urgency to get started on service and lack of communication or any updates. Regret having to get the vehicle serviced at this center. More
by Car guy
Employees Worked With
July 12, 2018
Repeat customer I leased a second Bimmer within a year of my first. Mo was able to quickly find a car and get me the best price. Easy to work with and always goes t I leased a second Bimmer within a year of my first. Mo was able to quickly find a car and get me the best price. Easy to work with and always goes the extra mile. Definitely recommend. More
by ecchiang
July 11, 2018
READ THIS BEFORE YOU DO BUSINESS WITH THIS DEALERSHIP!! My car is a 2012 BMW XS with 140,000 miles on it. The drive belt on my car broke on May 30, 2018 after six years and 140,000 miles. I took my car to H My car is a 2012 BMW XS with 140,000 miles on it. The drive belt on my car broke on May 30, 2018 after six years and 140,000 miles. I took my car to Herb Chabers BMW of Boston and had the belt and tensioner replaced. While on a work trip last week in Upstate New York the belt broke again on July 5 and was towed to Keeler BMW located at 1111 T roy-Schenedady Rd Rte 7, Latham, NY 12110. The drive belt was ejected and ingested through the front main seal of the engine after only being drive 34 days and 2,200 miles from the date it was repaired. The engined now needs to be replaced. Keeler inspected the vehide and determined that there was no evidence of a parts failure, and further indicated that Herb Chambers BMW improperly installed it. I've also contacted BMW North America regarding this matter and they have determined Herb Chambers is responsible for the damage and any repairs necessary. I have tried resolving this the directly with Herb Chambers and they are refusing to assist me with getting my car fixed. I'm now pursuing recourse under 93A, the MA Consumer Protection Law and have contact the Massachusetts Attorney General's Office. More
by allencaruso
July 11, 2018
Three Time Return Customer! I just purchased a crossover m series at the Herb Chambers BMW of Boston, MA. This if my third vehicle and my third BMW. I was lucky enough to be able I just purchased a crossover m series at the Herb Chambers BMW of Boston, MA. This if my third vehicle and my third BMW. I was lucky enough to be able to work with the same sales representative, Sheraz Sheikh, who sold me my 328xi nine years prior. I visited several dealerships beforehand and he made the process easy and enjoyable. I have always felt that he is looking out for me and 100 percent got me the best value on the model I wanted. I will be buying my next BMW from him - Hoping he will still be there! Beyond the sales experience, the service department has always been easy and pleasant to work with as well. Happy customer here - Thank you Sheraz!! More
by asamia
Employees Worked With
July 10, 2018
Fast and Seamless! Sheraz was very helpful and was able to get me a great deal on my BMW. It was a seamless process with no haggling, Sheraz is knowledgeable and profess Sheraz was very helpful and was able to get me a great deal on my BMW. It was a seamless process with no haggling, Sheraz is knowledgeable and professional and a pleasure to work with. I would recommend anyone looking for a BMW to work with him, he has my future business! More
by Amb164
Employees Worked With
July 07, 2018
CAR IN FOR SERVICE Higor, was excellent, he was succinct, informative, delivered on fronts, covered all my concerns. I would not hesitated to contact Higor for my future Higor, was excellent, he was succinct, informative, delivered on fronts, covered all my concerns. I would not hesitated to contact Higor for my future service needs More
by PMAR
Employees Worked With
July 05, 2018
Honest and efficient! I had a great car buying experience (4 series BMW) with Ahmed. He was honest and straightforward and the process went smoothly from beginning to end. I had a great car buying experience (4 series BMW) with Ahmed. He was honest and straightforward and the process went smoothly from beginning to end. His colleagues were also easy to work with. More
by KatPat
June 26, 2018
Efficient and seamless Omar got me a great deal on my BMW i3. I was able to trade in my Jeep Wrangler for this. He was very professional with quick responses to my emails. Omar got me a great deal on my BMW i3. I was able to trade in my Jeep Wrangler for this. He was very professional with quick responses to my emails. All in all, a great experience. Highly recommend! More
by kat00249
Employees Worked With
June 19, 2018
Jing made the process transparent, smooth, and fast I had a great experience working with Jing with the purchase of an X1. He took the time to review the key aspects of what I wanted and then we proceed I had a great experience working with Jing with the purchase of an X1. He took the time to review the key aspects of what I wanted and then we proceeded to view available inventory. When we found the one I wanted, we negotiated briefly and I got to the number I felt comfortable with. From there Jing reminded me to contact my previous dealer (trade-in) about possibly recouping warranty cost - saved me over $1k! Overall, a very respectful and professional process and experience. Will be back for sure. Thank you! More
by BMW_user
Employees Worked With
Jing Lau
June 18, 2018
Nick's Outstanding Customer Service I am so pleased with Nick's great customer service. He took care of my vehicle and provided an excellent communication during my vehicle's repair. I a I am so pleased with Nick's great customer service. He took care of my vehicle and provided an excellent communication during my vehicle's repair. I am confident and sure that Nick is great at his best when it comes to customer satisfaction. I highly recommend him as a service advisor because he knows how to make his customers are welcomed and feel no worries. Definitely, I am coming back to see Nick in few weeks because he takes care of baby 2006 BMW X5. Keep up the good work Nick and thanks a million :) Louay Awadh More
by Louay1234
Employees Worked With
Nick Mitrano
