Herb Chambers BMW of Boston

Outstanding Service and Customer Satisfaction I leased a vehicle from Abdou Merheb and have dealt with many dealers before. The entire team at Herb Chambers were phenomenal and I wanted to applau I leased a vehicle from Abdou Merheb and have dealt with many dealers before. The entire team at Herb Chambers were phenomenal and I wanted to applaud them on the professional, courteous and caring customer service they provided. Melissa, the General Manager was very helpful in making a stressful situation as convenient as possible by working with my schedule and accommodating my request to get some figures and specs before having to come to the dealer location. Her flexibility was helpful due to the circumstances and she expeditiously engaged the appropriate team members to help purchase/lease my next vehicle. Her overall demeanor and understanding in our call gave me the assurances that she was willing to work with me. The sales representative, Abdou Merheb, was primarily concerned with helping me find the best vehicle and ensuring that I was happy on all aspects of the deal. He was friendly, personable and kind which makes a big difference, and only concerned with my satisfaction. He was very responsive via email and phone when called upon and made arrangements to ensure my comfort (i.e. requesting a BMW representative to take me home rather than allow me to pay for an Uber). Giovanni, the General Sales Manager ensured that the deal Abdou was presenting me was made a reality. He was cordial and ensured that the transaction at this BMW dealership went beyond the dollars and cents to more about the customer and their satisfaction. The entire team - from those that greeted me (Jano) to the technical adviser that drove me home (Mark) were very hospitable. The sign of a truly prosperous and successful organization is one that prides itself in treating people with kindness, respect and fairness. Such actions create loyalty and continuous referral to both ensure and promote a noteworthy reputation. I congratulate and applaud this dealership and team on delivering excellent service. Thank you. More

Professional, personable and extremely honest (which is rare I have been using Herb Chambers for 15 years now and cannot be more satisfied. Nick has always made it easy to understand what is wrong, how it happen I have been using Herb Chambers for 15 years now and cannot be more satisfied. Nick has always made it easy to understand what is wrong, how it happened and whether or not it's crucial to fix. It's hard to find a reliable service center, let alone someone you can trust. I would certainly recommend Herb Chambers and one of the biggest reasons is my service advisor. More

Jing is great We had a great experience with Jing when we got our BMW X1. He was efficient, professional and very friendly. We will definitely go back to work with We had a great experience with Jing when we got our BMW X1. He was efficient, professional and very friendly. We will definitely go back to work with him. Best, Happy Customer More

Outstanding personal commitment to service. This is the 7th BMW I've bought from Ahmed. He's seen my kids grow in a I moved from smaller to larger cars. Ahmed has been there every step of the This is the 7th BMW I've bought from Ahmed. He's seen my kids grow in a I moved from smaller to larger cars. Ahmed has been there every step of the way, and never lets me down...always finding a way to find me a car with the options I want at the best price anywhere. I wouldn't think of going anywhere else. More

Kevin is there after the sale I recently had an issue with a new X3 I bought from Kevin at Herb Chambers BMW in Boston. Even though I had a great sales experience with Kevin I didn I recently had an issue with a new X3 I bought from Kevin at Herb Chambers BMW in Boston. Even though I had a great sales experience with Kevin I didn’t know if he would still be there to help me. Well he really came through for me to get me back on the road. His sense of customer service and honor is really rare and turned me into a lifelong customer. Kevin really stood out by being there after the ink dries. More

Valve cover gasket leaking after less than 6 months There are 2 possible causes, shoddy workmanship or they did not actually do the work (I have read other reviews of this place and that would not surpr There are 2 possible causes, shoddy workmanship or they did not actually do the work (I have read other reviews of this place and that would not surprise me). Either way is not acceptable. More

Great experience and highly recommended Over the past 3 years, I've had an incredible experience working with the Herb Chambers BMW team and specifically, with Ahmed Jabrane. Ahmed was profe Over the past 3 years, I've had an incredible experience working with the Herb Chambers BMW team and specifically, with Ahmed Jabrane. Ahmed was professional, considerate of my preferences and found me the perfect car at the right price. I highly recommend working with Ahmed, he made the whole process frictionless, transparent and an excellent overall experience. Thank you! More

Client service attitude stinks The moment we walked in the dealership the service reoresentative had a poor attitude. No service appointment noted, no loaner car, replacement part The moment we walked in the dealership the service reoresentative had a poor attitude. No service appointment noted, no loaner car, replacement part not on warranty. It went downhill from there. The sales manager delivered the loaner car after I complained, and felt he had just delivered an Olympic Gold medal. Much easier to just go to BMW Sudbury or give Mercedes Benz or Lexus your business. More

Very good experience Ahmed is courteous, personable, fun and professional. Linda and I were debating between leasing and buying. He was very patient in addressing all ou Ahmed is courteous, personable, fun and professional. Linda and I were debating between leasing and buying. He was very patient in addressing all our concerns with both these options. We decided to lease finally. Ahmed worked with us patiently to arrive at an agreement that we are happy with. We would highly recommend Ahmed. - Siva More

Great experience, great deal Brought my M4 leased from another dealer after the other dealer gave me the runaround. Got a deal done on a new M3 within 45m for a great price and l Brought my M4 leased from another dealer after the other dealer gave me the runaround. Got a deal done on a new M3 within 45m for a great price and low pressure experience. Everything could not have been easier. Would recommend to anyone in the area looking for a BMW, the entire staff was incredibly friendly. More