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Herb Chambers BMW of Boston

Boston, MA

4.8
2,394 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,394 reviews

July 26, 2017

Outstanding Management & Sales Team team I recently purchased a Cert Pre-Owned BMW from this dealership. A week later, I decided I wanted to switch it for another Cert Pre-Owned BMW. The proc More

by SBS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Voong, Jason Rocco O'Brien, Moustafa Hamouda
Jul 26, 2017 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to write this wonderful review! We value your continued business and should you have any questions, please don't hesitate to reach out. Best, Melissa Steffy, General Manager

July 24, 2017

Inspection stickers are covered in my lease agreement. Factory maintenance and inspection is covered, after 20+ minutes on hold I'll expect to be credited. The service here is not what I expect. Could n More

by Carolyn J Palo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Curtis
Aug 09, 2017 -

Herb Chambers BMW of Boston responded

Carolyn, It is certainly disappointing to read your feedback. It is our understanding that there was some confusion or possible misunderstanding as to the responsibility of your vehicles state inspection. I apologize that our team didn't do a better job explaining that this wasn't covered. I understand that you have documentation that states otherwise? If you can provide us with this documentation we will certainly honor it. I'm available to speak further about this at your convenience. Best, Matt Krappe, Service Director MKrappe@HerbChambers.com

July 19, 2017

"Nothing exists without relationship" (Einstein) After struggling for 3 weeks with an Audi dealer over the untimely death of my Q5 (Timing chain tensioner failed and destroyed the motor) and left fee More

by jvogel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Baldani, Moustafa Hamouda
Jul 19, 2017 -

Herb Chambers BMW of Boston responded

Thank you for your thoughtful post! We are so happy to know that you and your wife enjoyed working with Rich and Moustafa. We appreciate your business and we hope to have the opportunity to assist you with your automotive needs again in the future. Best, Melissa Steffy, General Manager

July 10, 2017

Excellent Change Very satisfied with the help in purchasing a new BMW. My salesman helped me every step of the the way while making my decision. He even came in on h More

by jmacins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2017 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to write this review. Mohammad's commitment to excellence is always in the forefront and I'm so glad that was reflected in your experience. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Melissa Steffy, General Manager

July 03, 2017

Excellent Customer Service and Experience with James Ahern My husband and I were in the market for a new car. The first dealership we visited was BMW and we met James Ahern. James took his time in explaining a More

by RO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ahern
Jul 05, 2017 -

Herb Chambers BMW of Boston responded

Thank you for your kind words and for taking the time to share your positive experience with James. I'm so glad to know that his efforts made the difference with you and your husbands buying experience. We thank you for your business and look forward to working with you again in the future. Kind Regards, Melissa Steffy, General Manager

June 30, 2017

Really great experience I came into Herb Chambers BMW to test drive a used car. Ahmed Jabrane was really helpful and patient with me. He not only showed me the model I was in More

by Snugbug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2017 -

Herb Chambers BMW of Boston responded

Thank you for your wonderful recommendation of Ahmed. He is truly an asset to our team. We thank you for your feedback and please let us know if we may assist you in the future. Best, Melissa Steffy, General Manager

June 26, 2017

Excellent Dealership I purchased a new x1 from James at Herb Chambers BMW this weekend and it was a very pleasant experience. James had outstanding knowledge of various BM More

by Liam Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ahern, Miguel Banos
Jun 26, 2017 -

Herb Chambers BMW of Boston responded

Thank you, Liam! We appreciate you leaving such a kind review. We think James and Miguel are great, and we're glad you did too! We value your business and please let us know if we can assist you in the future. Best, Melissa Steffy, General Manager

June 21, 2017

Can't help for new car after getting ayear or two for defect My BMW side panel discoloured on one side after a year or two.. dealer fixed once but discolouration came back.. very bad impression for car quality a More

by Joe Wu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Curtis
Jun 23, 2017 -

Herb Chambers BMW of Boston responded

Mr. Wu, I am sorry to hear this news. I would be happy to assist and take another look at the discoloration for you. You can send me pictures via email or stop in any time for the assessment. I can be reached at 617-731-1700. Talk soon, Kyle Curtis

June 14, 2017

First car purchased - beyond satisfy customer I had the pleasure of getting my first car purchased with the help of Sheraz and Justin in Sept 2016. Great people and highly recommend the two. They More

by lanna214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Shin
June 06, 2017

Above and beyond. From my first test drive with Kevin to the first service appointment for my new 3-series, the experience I've had at Herb Chambers BMW of Boston has b More

by JoshFobare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2017 -

Herb Chambers BMW of Boston responded

Thank you, Josh! Buying a new vehicle should be a great experience and I'm so happy to know that Kevin was able to deliver. If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Melissa Steffy, General Manager

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