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Herb Chambers BMW of Boston

Boston, MA

4.8
2,388 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
Contact Dealership

1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,388 reviews

November 04, 2022

Brought my car in for service, friendly staff. They didn’t try and upswell products. The video inspection was good to see. More

by Sanichap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell good service
Nov 07, 2022 -

Herb Chambers BMW of Boston responded

Thank you for visiting Herb Chambers BMW of Boston! We appreciate the positive feedback and hope we can be of service to you again in the future!

November 03, 2022

Very nice people, very thorough in their inspection and upfront with how much everything will cost. More

by amandarusso
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share this wonderful feedback! We hope we have the opportunity to serve you again in the future! - The Herb Chambers BMW of Boston Team

November 03, 2022

Repeat customer several times over the last decade. Have had great experiences with them both in sales (4 times) and service (many more) More

by vp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Herb Chambers BMW of Boston responded

We're honored to receive your support! Thanks for trusting the Herb Chambers BMW of Boston team with your sales & service needs over the years - we look forward to serving you for many more!

November 01, 2022

Good organized and good service. The location is convenient for me, and I like my car was washed after the service was done More

by Montana-studio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Herb Chambers BMW of Boston responded

Thank you for choosing Herb Chambers BMW of Boston! We're honored that we received your 5-stars!

November 01, 2022

Kevin has been taking care of our purchases and leases for years. He is outstanding!! We love our cars! More

by brendawarshaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Desroches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your review, Brenda! We're happy that Kevin has taken such great care of you! -Herb Chambers BMW of Boston

October 31, 2022

Went in for a simple oil change. Took 2.5 hours with an appointment. Just too long!!! More

by Cart8796
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your honest review. We apologize that we did not provide you with a quicker appointment and hope that we can provide you with a quicker appointment next time.

Oct 31, 2022 -

Cart8796 responded

Thank you

October 28, 2022

Easy appointment And very helpful service person. I was sent a video of the review of the car and promptly informed about some additional issues that we had discussed. Excellent experience. More

by Mjstone929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to review your recent visit with the Herb Chambers BMW of Boston team! We appreciate the positive feedback and hope we have the opportunity to serve you again in the future!

October 27, 2022

Mark Raven in the service department is a super star . He is knowledgeable helpful and professional. I was in and out in just over an hour and that was because Mark was paying attention and kept a watchfu More

by dlgoldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Raven
Oct 27, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing! We're so happy that Mark and the rest of our team earned your 5-stars! We hope to see you next time at Herb Chambers BMW of Boston!

October 26, 2022

James was great to work with. He kept me informed throughout the day. I’m very happy with his efforts. More

by Garypcormierconsulting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Herb Chambers BMW of Boston responded

We appreciate you leaving James and the Herb Chambers BMW of Boston team this awesome review, Gary! We hope that you continue to feel confident returning to us for all your automotive needs! Thank you!

October 26, 2022

Disappointed in the 4:30 wait time for my vehicle. Also no air was added to my tires and my Bluetooth with all my settings was erased. More

by tds914
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Herb Chambers BMW of Boston responded

Hello - we're sorry that we did not provide you with a positive experience. We appreciate you as a customer and hope we can make it up to you during your next visit. Thanks, Melissa Steffy - General Manager - msteffy@herbchambers.com

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