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Herb Chambers BMW of Boston
Boston, MA
2,497 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,497 reviews
December 29, 2022
Explained everything gave options but was extremely expensive to have a car with 40000 miles need over 8000 in repairs. expensive to have a car with 40000 miles need over 8000 in repairs. More
by Athena
December 29, 2022
Very fine service . Although the service required was a surprise ( new gas tank ) , Higor was very understanding , and helpful considering the timing constraints of my Although the service required was a surprise ( new gas tank ) , Higor was very understanding , and helpful considering the timing constraints of my upcoming trip to NH . The car was ready as committed . More
by wkosull
Employees Worked With
December 27, 2022
Service rep Higor Teixeira from Herb Chambers Bmw Boston is a great asset to herb chambers, exceptional customer service, detail oriented and he goes out of his way to get problems solved. I only request is a great asset to herb chambers, exceptional customer service, detail oriented and he goes out of his way to get problems solved. I only request Higor when I need services there. More
by sdiazbock
Employees Worked With
December 27, 2022
Ahmed has as been very helpful and resourceful. With his excellent service, attitude and thoughtfulness. I surely will be back and referring him to my relatives and friends. With his excellent service, attitude and thoughtfulness. I surely will be back and referring him to my relatives and friends. More
by Eleanorlee3
Employees Worked With
December 23, 2022
I received a text that my car would be ready upon arrival the car was still being worked on when I arrived and had to wait another 30 minutes for me to pick up my car..Also when I went to drop off the loaner the car was still being worked on when I arrived and had to wait another 30 minutes for me to pick up my car..Also when I went to drop off the loaner car the woman at the front desks was eating a half pint of Hagen Daz ice cream and could barely understand her.Very unprofessional .I have been buying cars from herb for a while and the service seems to be getting worse! More
by Chris
December 21, 2022
Excellent service from salesman Hadi Eslami, good trade-in value, smooth process in acquiring a BMW X-1. All personnel pleasant and helpful. trade-in value, smooth process in acquiring a BMW X-1. All personnel pleasant and helpful. More
by Wterry
Employees Worked With
December 19, 2022
Waiting time was ridiculous. The communication was questionable to say the least. They performed the job well though. The communication was questionable to say the least. They performed the job well though. More
by cstelea2
Employees Worked With
December 17, 2022
Excellent full service always focusing on safety. service rep Higor was very transparent on all issues. service rep Higor was very transparent on all issues. More
by Sc
Employees Worked With
December 17, 2022
I dealt with Higor who was very helpful. With great follow through, communication. And guidance on what I needed to do to get my car fixed With great follow through, communication. And guidance on what I needed to do to get my car fixed More
by HeidiRsawyer
Employees Worked With
December 15, 2022
Gave me different quotes and said it was a “mistake. ” Didn’t deliver my car by the time I was promised. Not professional for a certified dealership. I had to reach out to the service manager several tim ” Didn’t deliver my car by the time I was promised. Not professional for a certified dealership. I had to reach out to the service manager several times to file a formal complaint. More
by Kim P.
Employees Worked With
