Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Herb Chambers BMW of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.8
2,497 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
Contact Dealership
View Awards

1168 Commonwealth Ave

Boston, MA

02134

Directions

By Type

Showing 2,497 reviews

November 23, 2022

Excellent team! Process was fast and easy. They even drove the new car to my house More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Herb Chambers BMW of Boston responded

Thank you for trusting Herb Chambers BMW of Boston with your business, Tom! We hope you enjoy your new vehicle and look forward to working with you again in the future!

November 23, 2022

James and the team were incredible! Beyond friendly with absolutely no push. Within minutes of arrival I was out driving and the purchase completed in no time. Service is absolutely sec More

by d.a.lafleur
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mackenzie
Report | Print
Nov 23, 2022 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share this excellent feedback! We're happy to hear James & the team provided you with a smooth & efficient experience and we hope we have the opportunity to work with you again in the future. Take care! - Herb Chambers BMW of Boston

November 23, 2022

Mark raven is the reason I do business with this particular dealership he is the best More

by cynthiaking1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark raven
Report | Print
Nov 25, 2022 -

Herb Chambers BMW of Boston responded

Thank you for rating Mark and Herb Chambers BMW of Boston five stars! We look forward to seeing you again, Cynthia!

November 22, 2022

Badis and Omar provided exceptional customer service. Badis made the purchase seamless and kept me updated on the delivery timing. Omar provided clear and practical recommendations. More

by DG
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Badis Boussetta
Report | Print
Nov 22, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your review! We're so happy that Badis and Omar earned your 5 stars! We hope to provide this same level of service to our future customers!

November 19, 2022

Service was curt, arrogant, and not very courteous. No timely notification when car was ready for pickup. More

by PSTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Gibbons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2022 -

Herb Chambers BMW of Boston responded

Hello - this is not the impression we want to be giving our customers and would like the opportunity to discuss this situation with you further to ensure it does not happen again. Thanks, Melissa Steffy - General Manager - msteffy@herbchambers.com

Nov 21, 2022 -

PSTONE responded

I would be happy to have a discussion with you since I have been concerned about the Herb Chambers BMW Service dept since I first bought my car there. My phone is 617-851-7226. Peter Stone

November 18, 2022

I worked with Ahmed from 6 hours away. We communicated via email, text and phone. Ahmed was nothing but professional throughout the entire process, The whole experience was the way purc More

by matt.maciak
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your review! We're honored that Ahmed provided you with excellent communication during your recent appointment. We appreciate your 5-star rating and look forward to seeing you next time at Herb Chambers BMW of Boston!

November 17, 2022

Higor was very helpful and explain to me about the repairs that I need for my car. I would definitely go back to this dealership for my next repair. More

by Liu2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2022 -

Herb Chambers BMW of Boston responded

Thanks for the five stars, Liu! We're honored to hear that Higor could assist you during your visit with us here at Herb Chambers BMW of Boston. We hope to see you back for all of your future automotive needs!

November 16, 2022

Mark Ravin in MINI is the best he truly cares about his customers and worked hard to make sure that I was satisfied More

by CFancy617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin, MINI service advisor
Report | Print
Nov 17, 2022 -

Herb Chambers BMW of Boston responded

Mark definitely is the best, and so are you! We are so glad you enjoyed working together and appreciate you taking the time to leave your wonderful five-star review! Thank you! - Herb Chambers BMW of Boston

November 16, 2022

Julieth was wonderful to work with in the Service Department. She made the process of my car's service easy and seamless. She's a terrific service advisor, is courteous, knowledgeable and profession More

by Mars71455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julieth
Report | Print
Nov 17, 2022 -

Herb Chambers BMW of Boston responded

Julieth and the team are so proud to be your automotive resource! There's nothing better than reading reviews like yours and we hope to see you again next time! Thank you! - Herb Chambers BMW of Boston

Nov 17, 2022 -

Mars71455 responded

Julieth was outstanding.

November 16, 2022

Love the dealership- very clean and organized- the staff are great and waiting times are not excessive! First time working with James- he was very professional and helpful and communicated during the day t More

by mhopkins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2022 -

Herb Chambers BMW of Boston responded

James and the team thank you for the wonderful review of Herb Chambers BMW of Boston! We're glad you had a positive service visit and hope to see you again for another five-star experience!

1
...
78
79
80
...
250