Herb Chambers BMW of Boston

I visited this Dealership on July 23rd and had the pleasure of interacting with Higor Teixeira. He was super nice and easy to have a genuine conversation. He was very helpful and honest with recommend pleasure of interacting with Higor Teixeira. He was super nice and easy to have a genuine conversation. He was very helpful and honest with recommending a service as instructed by the BMW repair technician that posed as a safety driving issue that would eventually put my family,myself or another driver on the road in danger while driving. Additionally, I feel that the repair technician who fixed the issue with in twenty minutes should be also recognized and an applaused for at least pinpointing the knocking noise that I thought was due to perhaps a required oil change. I truly appreciated the great service. I found and observed that the quite of few of the workers at this Boston location are very friendly and says hello when they see you sitting in the waiting area. This friendly trait is an indeed a nice to have and its the reason why I would travel the extra distance to have my car service at all times at this location. Bravo BMW of Boston. Regards, More

My car‘s engine got overheated and we had it towed to BMW of Boston which was just 6 miles away. Higor, the service advisor was able to get the car looked at within an hour. The car was probably diagnosed an of Boston which was just 6 miles away. Higor, the service advisor was able to get the car looked at within an hour. The car was probably diagnosed and problem fixed within the next few hours. The car was three the same day. I really appreciate the service especially that when I called dealership ahead of time I was given earliest appointment which was two days away.. More

Great experience with Higor in Service. He was attentive about the service issues and also was able to give me some input on my end-of-lease process. He was attentive about the service issues and also was able to give me some input on my end-of-lease process. More

I had a great experience at BMW-Boston. Just ask for Badis. He was very thorough and knowledgeable with excellent customer service and attention-to-detail. The process was stress free and p Just ask for Badis. He was very thorough and knowledgeable with excellent customer service and attention-to-detail. The process was stress free and pleasant. More

This was my first time and I will say they are great and I will bring my car back the again for any other service needs I will bring my car back the again for any other service needs More

Good dealership. Best volume dealer in Boston so if you looking for a special car -this is a place to go. Pretty honest and knowledgeable sales people. Most convenie Best volume dealer in Boston so if you looking for a special car -this is a place to go. Pretty honest and knowledgeable sales people. Most convenient place to service car in Boston too. Quick and efficient More

All went smoothly. The paperwork went well. My questions were well answered. Overall a good experience The paperwork went well. My questions were well answered. Overall a good experience More

Great service experience with Samik. He is fantastic. Terrific advice, communication and service. Have always had a great experience at Herb Chambers. He is fantastic. Terrific advice, communication and service. Have always had a great experience at Herb Chambers. More

Horrible experience at the Chamber BMW. Told me it would be 2-3 hours. The cat didn’t go to the Technican until after 3 hours. After calling many time I couldn’t get answer what was going o Told me it would be 2-3 hours. The cat didn’t go to the Technican until after 3 hours. After calling many time I couldn’t get answer what was going on with my car. They kept it overnight. The next day I called 7 times & a few times actually spoke to a service rep. They couldn’t give any info except for it’s with the technician. 24 hours went by & I finally went there and got a service rep to go upstairs to check on my car. They needed to order parts & would be in 2-3 weeks. Why couldn’t they tell me the day before. So chaotic at BMW & seemingly incompetent. More

Not sure why all the poor reviews, but I have had nothing but positive experiences with this dealership. As for someone that has had many, many cars in my lifetime, buying my 3rd BMW was a no brainer and thi but positive experiences with this dealership. As for someone that has had many, many cars in my lifetime, buying my 3rd BMW was a no brainer and this store seemed to have more stock of certified cars than any other. Ill always gravitate back to a Herb Chambers, since I bought two Lexus from the Sharon store and had a great experience with their sales and service (although I would never by another Lexus, but thats a different story). Herb Chambers dealerships are all about exceptional customer service and great relationships for the long term which is what I like. From start to finish, this dealership had great communication from online, text and in person and Ahmed, my sales person was exceptional, friendly and professional and I could not ask for anything better. Great service, great people and quality cars , I would highly recommend this dealership. The location is not ideal, and it is a smaller dealership with mostly cars in the showroom, but they do an excellent job. More