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Herb Chambers BMW of Boston

Boston, MA

4.8
2,384 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,384 reviews

October 22, 2021

They were very through and attentive. The work was done in timely manner. An excellent experience. Extremely happy with my service advisor. More

by Douglas.a.casey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Herb Chambers BMW of Boston responded

Douglas, we are so happy to hear that you had such a great time working with our team at Herb Chambers BMW of Boston! Thank you for your business.

October 22, 2021

Friendly and helpful service. I especially appreciated the video of the mechanic reviewing the work on my vehicle. It helped me decide what additional work I wanted done. The service representative was More

by Roger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback! We appreciate you trusting the Herb Chambers BMW of Boston team with your vehicle's service needs and hope to see you again next time!

October 22, 2021

Hadi Eslami, my sales consultant, is outstanding. This is the second car I’ve acquired from him and I have referred many friends and colleagues. He is a pleasure to do business with. He is knowledgeable and More

by JoeC7505
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the kind comments! It's wonderful to hear that Hadi continues to earn your loyal business and we appreciate you recommending him to your friends & colleagues. Thanks for being a Herb Chambers BMW of Boston customer. We appreciate your business and look forward to your next visit!

October 21, 2021

Excellent service. Very current in how to use technology. Love the video sent by text message! More

by Margaret
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Herb Chambers BMW of Boston responded

Thank you, Margaret! We're glad you enjoyed your experience with the Herb Chambers BMW of Boston service center!

October 19, 2021

Very good service. Waiting area was exceptional and very comfortable to spend time in. My service rep took very good care of me and my car. More

by Susanne Lavoie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Susanne Lavoie responded

Very pleased with my first time using the Herb Chambers BMW service department.

Oct 20, 2021 -

Herb Chambers BMW of Boston responded

Thank you, Susanne! We're so happy the Herb Chambers BMW of Boston team provided such excellent care to you during your first visit to our service center! We look forward to seeing you next time!

October 18, 2021

Phenomenal!! All the staff here are great and always welcoming. Higor was exceptional. Very knowledgeable and great communication. Never rushes you to get things fixed unless required. Kept following up More

by Goutham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Herb Chambers BMW of Boston responded

This review means more to our team than you know! Thank you for being a loyal Herb Chambers BMW of Boston customer!

October 18, 2021

Preston Spitz has been exceptional in every aspect of our experience. He is also very responsive to our ongoing questions about the X5 More

by Robert.cancalosi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Spitz
Oct 20, 2021 -

Herb Chambers BMW of Boston responded

We're glad Preston could help answer your questions, Robert! We appreciate you checking out the X5! Thank you for rating Herb Chambers BMW of Boston five stars!

October 17, 2021

I have been a customer at this location for many years and appreciate the help received from service advisors like Higor and others who know me and always provide extra care. More

by I_Fab
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Herb Chambers BMW of Boston responded

Thank you for being a Herb Chambers BMW of Boston customer! We're truly grateful for all of your support over the years and are glad to hear that Higor and the team continue to take such great care of you. Take care and we'll see you at your next visit!

October 16, 2021

Julie was on top of our repair from start to finish . She kept me in the loop More

by Gbegor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Oct 19, 2021 -

Herb Chambers BMW of Boston responded

Thank you for rating us five stars! - Herb Chambers BMW of Boston

October 16, 2021

The guys at the herb chambers did an amazing job getting my car back on the road More

by robertodepina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Blash
Oct 19, 2021 -

Herb Chambers BMW of Boston responded

Thank you, Robert! We're glad the team gave you five-star care! - Herb Chambers BMW of Boston

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