Herb Chambers BMW of Boston - Service Center

Higor is a pleasure to deal with. Clearly knowledgeable and effective in delivering your car on time and ship shape. The whole team at HC inspires confidence. They work hard and s Clearly knowledgeable and effective in delivering your car on time and ship shape. The whole team at HC inspires confidence. They work hard and smart. More

What a great experience! Despite issues that may arise with a vehicle the service provider Higor Teixeira, always provides great feedback and is always very helpful in tryi Despite issues that may arise with a vehicle the service provider Higor Teixeira, always provides great feedback and is always very helpful in trying to come up with solutions . Thanks for all your help! Car running great! Edina More

great service and great communication and follow up! had my car ready when promised- and had an uber ready for me to get to work after dropping the car off! had my car ready when promised- and had an uber ready for me to get to work after dropping the car off! More

Working with James Gibbons was a pleasure: quick, professional, and pleasant. Drop-off was processed quickly and car was ready as promised. professional, and pleasant. Drop-off was processed quickly and car was ready as promised. More

At herb chambers you get a friendly detail-oriented service crew with a renovated service area and showroom. service crew with a renovated service area and showroom. More

Service advisors do the best they can to be honest but there is absolutely no way they can earn a living and be honest working for Herb Chambers. For whoever is reading this, make sure you actually get th there is absolutely no way they can earn a living and be honest working for Herb Chambers. For whoever is reading this, make sure you actually get the service you pay for. I have, on more than one occasion, had to return for a follow up because the service I paid for was incomplete or not done at all! After over-paying for services *and* having to waste more time and energy to get the service I paid for, I gave up, asked friends and was given recommendations for a VERY honest mechanic in the area and I have never been happier. I rated the finance department 1 star because I asked, and asked, and asked for a quote on extended warranty and couldn't even get a reply to an email (even after a manager asked them to write to me!). More

higor was very attentive and helped me a lot with the loan car until mine was ready. loan car until mine was ready. More

Tremendous Service and Parts Director. Place runs like a top. Best in class! Only place I’d ever bring the wife’s Beamer! Place runs like a top. Best in class! Only place I’d ever bring the wife’s Beamer! More

Service advisor Sami always goes an extra mile to meet customers need. . Always carry a cheerful smile on her. Face customers need. . Always carry a cheerful smile on her. Face More

This is a review only for Matt Krappe, who runs the service department. I travel quite a distance to have Matt’s team service my car, despite two other dealers much closer. I probably would not own a service department. I travel quite a distance to have Matt’s team service my car, despite two other dealers much closer. I probably would not own a BMW were it not for Matt. More