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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,007 Reviews

1,007 Reviews of Herb Chambers BMW of Boston - Service Center

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August 10, 2023

Service advisor Samik is very responsive,and communicates very well will definitely go back thanks for your patience and services More

by howie1608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik shahi
Aug 11, 2023 -

Herb Chambers BMW of Boston responded

We're glad to know that Samik provided you with excellent service at Herb Chambers BMW of Boston. We appreciate your feedback and look forward to seeing you again!

August 10, 2023

Great service experience with Samik, seamless process to drop off my car for scheduled service. More

by archaea_oxen0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik.
Aug 10, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the positive review! We're happy to hear that the Great service experience by Samik at Herb Chambers BMW of Boston. We'll see you again. Safe travels!

August 04, 2023

car was ready when promised. work was done as promised , extra key was needed and ordered as promised More

by marywhitmire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Herb Chambers BMW of Boston responded

Mary, we're glad to know everything went as promised at Herb Chambers BMW of Boston. We appreciate your feedback and look forward to serving you again in the future! Thank you!

August 03, 2023

Great hospitable staff and knowledgeable advisors. Have been going to them for the past 5years and never had any issues. See Samik or Higor to take care of your bmw. You will not regret! More

by Gkumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik
Aug 03, 2023 -

Herb Chambers BMW of Boston responded

Gkumar, we're delighted to know that you've had consistently great experiences with our team at Herb Chambers BMW of Boston. We'll pass your compliments on to Samik and Higor! Thanks for sticking with us over the years.

July 31, 2023

My service rep helped me in an outstanding fashion. I was up for my yearly review and she went through my a-z options The service team performance was great and I feel very satisfied Allan Ditchfie More

by aditch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female
Jul 31, 2023 -

aditch responded

Agree with my review

Jul 31, 2023 -

aditch responded

See review

Jul 31, 2023 -

aditch responded

Keep up the good work

Jul 31, 2023 -

aditch responded

Goodnight

Aug 02, 2023 -

Herb Chambers BMW of Boston responded

Hey Allan, thank you for choosing Herb Chambers BMW of Boston for your vehicle needs! We look forward to assisting you again in the future! Safe travels!

July 30, 2023

Professional and friendly as always! ! Samik Shahi is a true professional. He truly cares about customers. More

by shahinou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
Aug 01, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the great review! We're happy to hear that Samik and our team at Herb Chambers BMW of Boston provided you with a professional and friendly experience. We appreciate your feedback!

July 27, 2023

amazing experience and excellent service. My service advisor James went above and beyond. I could not be happier More

by dgrattan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Herb Chambers BMW of Boston responded

We're pleased to hear that James and our team at Herb Chambers BMW of Boston provided you with an amazing experience. We appreciate your kind words and hope to see you again!

July 26, 2023

Great, efficient, thorough — and friendly — service. Would t take my car anywhere else. Total satisfaction. More

by chasbeard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the 5-star rating! We're delighted that you had a great service experience with our team at Herb Chambers BMW of Boston. We appreciate your loyalty and look forward to serving you in the future!

Jul 27, 2023 -

chasbeard responded

Seriously, customer for life

July 21, 2023

I had my BMW serviced at BMW - Boston. Very Professional and friendly. The service manager (Julieth) was excellent and a very good listener to my situation. They even washed my BMW at the More

by Bob M.
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julieth
Jul 24, 2023 -

Herb Chambers BMW of Boston responded

Hi Bob! Thank you for the great review. We're glad to hear that Julieth provided excellent service and took good care of your BMW. We appreciate your support and hope to see you again at Herb Chambers BMW of Boston in the future!

July 20, 2023

James provided outstanding service taking care of my iX. He is knowledgeable and efficient and ensured all issues were resolved to my satisfaction More

by mrosenzweigboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Herb Chambers BMW of Boston responded

Thank you for this amazing review during your service visit at Herb Chambers BMW of Boston! We appreciate James' knowledge and efficiency in resolving all issues. Enjoy driving your BMW iX.

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