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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,005 Reviews
Call Service Center (617) 731-1700

1,005 Reviews of Herb Chambers BMW of Boston - Service Center

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May 15, 2023

Good service, prompt on time. Will go back next time. They are redoing the showroom More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Herb Chambers BMW of Boston responded

We're glad your service experience was such a positive one, JB! Thank you for coming to Herb Chambers BMW of Boston!

May 12, 2023

I had to replace the shock absorber after 30000 miles, I bought the BMW X5 car in 2017, it doesn’t make sense except if they were defective in first place when I got it More

by casteld
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Gibbons
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Herb Chambers BMW of Boston responded

We are sorry to hear about the issue you had with your BMW X5. We strive to provide our customers with top-notch service and I would like to learn more about what transpired in your case. Please give us a call so we can assist you further and make things right. Thank you for bringing this to our attention. Melissa Steffy - General Manager - msteffy@herbchambers.com

May 15, 2023 -

casteld responded

I Bought the new X5 BMW car from you in 2017 and i remember the salesman mentioned to me i get a car with the best air suspension system and here after 30000 miles ( i have always done the annual maintenance with you ) i learn to know that i need to replace it, in my opinion i got it defective, such a suspension system should last 100000 miles. i had several cars with greater than 100000 miles and never had to replace the chock absorber and the thrust arm bushings.

May 12, 2023

Prompt, good communication, work done on time clean service area, video of problems was helpful More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Herb Chambers BMW of Boston responded

Thank you for your amazing review, Bob! -Herb Chambers BMW of Boston

May 10, 2023

Mark is the most consciousness service person Great communication Always available for questions and help More

by Gtreeskis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
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May 12, 2023 -

Herb Chambers BMW of Boston responded

We appreciate your kind words for Mark and the team! We hope you'll visit us again next time! Thank you! - Herb Chambers BMW of Boston

May 08, 2023

I needed an emergency repair on my X5 and James and his crew saved the day, as I was 1000 miles from home. They loaned me one of their SUVs and completed the repair within 24 hours. Their service team and More

by rmischinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy
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May 10, 2023 -

Herb Chambers BMW of Boston responded

We're so pleased to hear about your positive experience with the service team here at Herb Chambers BMW of Boston! We understand how stressful it can be to need an emergency repair while away from home, and we're glad that James and his crew could help. Thank you for choosing our dealership and for sharing your experience!

May 05, 2023

Higor was great to deal with. He kept me informed all along the way with what was happening to my car. More

by Dianed19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Herb Chambers BMW of Boston responded

We appreciate you taking the time to share your experience! It's great to hear that Higor provided you with excellent service and communication. Thank you for choosing Herb Chambers BMW of Boston and please don't hesitate to reach out if we can assist you with any future automotive needs!

May 04, 2023

Higor is my go to maintenance representative. He has always taken good care of me as a client & always doing his best to make sure my needs are accommodated. More

by dulock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Herb Chambers BMW of Boston responded

We appreciate your 5-star recommendation! Higor is an exceptional member of our team at Herb Chambers BMW of Boston, and it's fantastic to hear he provided you with such great service. We're proud to have him representing our dealership and are here for you whenever you need us.

May 03, 2023

They took about 30 min to bring my car. It was not wash nor vacuumed. More

by mjrugrats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

Herb Chambers BMW of Boston responded

Thank you for sharing your honest feedback. We apologize that our team did not go above and beyond during your recent service appointment. If you wish to discuss this further, I welcome you to contact me. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

May 02, 2023

I recently had the pleasure of working with Hank and the service team at Herb Chambers BMW of Boston, and I have to say, they are exceptional. From start to finish, their dedication to providing outstanding More

by hovanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Herb Chambers BMW of Boston responded

We're so glad to have exceeded your expectations, Hovanes! It was our pleasure to assist and support you with all your service needs at Herb Chambers BMW of Boston. Hank and the team appreciate your shout-out and look forward to seeing you again soon. Thank you for choosing us!

May 01, 2023

Higor does it all. Took care of all the translations, documents, lunch order and got my vehicle out quicklike. More

by treeshazziloo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Blash
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May 03, 2023 -

Herb Chambers BMW of Boston responded

We're thrilled to read about your wonderful experience with Higor at Herb Chambers BMW of Boston! We're glad he could take care of everything for you, from translations and documents to lunch orders. Thank you so much for trusting us with your vehicle needs. Drive safely!

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