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Herb Chambers BMW of Boston - Service Center
Boston, MA
1,005 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,005 Reviews of Herb Chambers BMW of Boston - Service Center
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April 30, 2023
At the time I made an appointment for my 1 year service on my M55i, I was told it would take an hour. I called back a bit later to request a state inspection, and the person on the phone said they'd do it on my M55i, I was told it would take an hour. I called back a bit later to request a state inspection, and the person on the phone said they'd do it along with the one year service and the appointment would take an hour and a half. When I dropped the car off, I was told the service would take two hours, so I decided to wait. Mistake! After three hours waiting in the waiting area with no update, I inquired and was told there was a delay in car wash. I told them to forget the car wash and give me my car. When I got the invoice, I saw that they, in fact, did not do the promised state inspection. Unacceptable! More
by mgoulde
Employees Worked With
Julieth Pineros
April 29, 2023
Great service and professional staff. It is always a good experience with BMW Herb Chambers It is always a good experience with BMW Herb Chambers More
by Levon
Employees Worked With
April 27, 2023
Without Matt assistances I would had got nothing done, with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Mat with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Matt! everyone else is great, but Matt is above the rest. Matt's understanding of the service the department and dealing with customer, again is by far top notch. Thanks Matt. More
by Investwise
Verified CustomerEmployees Worked With
April 27, 2023
Without Matt assistances I would had got nothing done, with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Mat with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Matt! everyone else is great, but Matt is above the rest. Matt's understanding of the service the department and dealing with customer, again is by far top notch. Thanks Matt. More
by Investwise8
Employees Worked With
April 20, 2023
Service is alway prompt and professional from the guys who take my car to the team at the service desk to service managers. James always takes great care of me who take my car to the team at the service desk to service managers. James always takes great care of me More
by EAM
April 15, 2023
Service was good. Took longer than expected to service my car but everyone was nice. Took longer than expected to service my car but everyone was nice. More
by portesstephanie1
April 15, 2023
Great sales and service, and service department. .friendly..knowledgable..convenient..a go to for BMW .friendly..knowledgable..convenient..a go to for BMW More
by TRM
April 13, 2023
I dealt with the Service in this dealership. The staff that receives and delivers the cars for services are very disorganized. However, the service advisor is very responsive. The video that t The staff that receives and delivers the cars for services are very disorganized. However, the service advisor is very responsive. The video that the mechanics send is very useful. More
by Aguzman
Employees Worked With
April 11, 2023
You can’t trust this dealership. Horrible service and experience. You can’t trust anyone there!!!! Horrible service and experience. You can’t trust anyone there!!!! More
by Ms. C
