Herb Chambers BMW of Boston - Service Center

Service was curt, arrogant, and not very courteous. No timely notification when car was ready for pickup. No timely notification when car was ready for pickup. More

Higor was very helpful and explain to me about the repairs that I need for my car. I would definitely go back to this dealership for my next repair. repairs that I need for my car. I would definitely go back to this dealership for my next repair. More

Julieth was wonderful to work with in the Service Department. She made the process of my car's service easy and seamless. She's a terrific service advisor, is courteous, knowledgeable and profession Department. She made the process of my car's service easy and seamless. She's a terrific service advisor, is courteous, knowledgeable and professional. More

Love the dealership- very clean and organized- the staff are great and waiting times are not excessive! First time working with James- he was very professional and helpful and communicated during the day t are great and waiting times are not excessive! First time working with James- he was very professional and helpful and communicated during the day to let me know when I could pick up my car More

Mark Ravin in MINI is the best he truly cares about his customers and worked hard to make sure that I was satisfied customers and worked hard to make sure that I was satisfied More

James was great to work with as my service advisor. I enjoyed my experience as always! I enjoyed my experience as always! More

My service was exactly as I was told. The car was finished and washed when it was supposed to be. I am very pleased with the service. The car was finished and washed when it was supposed to be. I am very pleased with the service. More

James helps me every time I come in. He explains what needs to be done and he knows what he says. Promote that guy. He explains what needs to be done and he knows what he says. Promote that guy. More

Brought my car in for a timing chain diagnosis. I get a call back 45 min after dropping off my car from one of the service advisors to tell me that both differentials are noisy and need replaceme I get a call back 45 min after dropping off my car from one of the service advisors to tell me that both differentials are noisy and need replacement. I asked him, what about the timing chain? What are the results? He hesitates and tells me that it seems okay. This is when my first conversation with Mr. Santos takes place. I call him for more information and to make sure the car went through the timing chain inspection following BMW’s procedure . I also point out to him that whenever I get an oil change, his technicians who perform a courtesy multi-point inspection, seem to always disagree with each other on what the car needs. Every report I get is different from the previous one. He underestimates this but tells me that he will send the correct work order now for the timing chain and that he will call me back tomorrow with an answer. A couple days went by, no update . After a week, I decide to give him a call back . After leaving a voicemail , he calls me back and says timing chain test was successful and car is ready for pick up. On my way there today, I call them ahead of time, in hopes to have my car ready as I was in a bit of a hurry. I was charged $200 inspection fee that should’ve been waived according to the service extension bulletin (had the work order been sent correctly the first time ) I drop off their loaner today and still had to wait around 30 min to get my car pulled out of their service area. Car comes out dirty, they didn’t wash it. In the passenger side is a scrambled piece of paper and some paperwork on the seat from one of their other cars in service that they felt was okay to throw inside my car. I am furious at this point as I had left the dealership already, I take pictures and call Mr Santos and all he says is : "well I apologize sir, I can send someone to pick up that trash". I tell him that this is unacceptable, and the way they operate is wrong. He raises his voice to then tell me : "what do you want now ? I am not going to argue with you. If you are not satisfied with us , don’t come back, take it somewhere else sir" I told him that I would get a hold of his General Manager and that I was on my way back to the dealership now. He tells he would wait for me outside to discuss, not sure why outside tho. Possibly because his way of handling the situation was wrong and it would escalate, certainly not in his favor. I drive back and see him waiting for me outside, he apologized numerous times. At that point, my hands were shacking from the stress I was put through . He offered a refund and a complimentary detail, which I refused. After all, you can’t offer me anything after you told me to not come back minutes earlier. I haven’t seen anything like this before, I felt like I was never taken seriously. Their negligence and lack of responsibility deserve a 0 star review. More

Personnel was very professional on the phone when I called to make an appointment, and on arrival to the dealership I experienced the same. called to make an appointment, and on arrival to the dealership I experienced the same. More