Herb Chambers BMW of Boston - Service Center

James and the service team were helpful, efficient and the quality of the work was well delivered. Having the technician send a video of their work or findings is very helpful and builds trust. the quality of the work was well delivered. Having the technician send a video of their work or findings is very helpful and builds trust. More

One of the best services and high professionalism I have seen dealing in Massachusetts. Very friendly always make you want to come back. Never feel a pressure. seen dealing in Massachusetts. Very friendly always make you want to come back. Never feel a pressure. More

Great customer service, good communication and able to get access to inspection video of work before completing get access to inspection video of work before completing More

Hi, thanks great service, timely, efficient and friendly service staff. It is a pleasure to drop off my BMW at Herb Chambers. Keep up the good work service staff. It is a pleasure to drop off my BMW at Herb Chambers. Keep up the good work More

Jurell gave the best service to me, appreciate it! Car was washed clean inside out when gave back to me was washed clean inside out when gave back to me More

Very pleased with expertise and attitude of all persons Very pleased with expertise and attitude of all persons especially Higor and the parts department. Very pleased with expertise and attitude of all persons especially Higor and the parts department. More

Great service in pick up drop off and service quality. Team members very responsive in communications Team members very responsive in communications More

Typically great experience. However this time was poor. Lack of communication from service advisor. $190 to tighten a bolt! Not sure what has happened to the service department. Lack of communication from service advisor. $190 to tighten a bolt! Not sure what has happened to the service department. More

After waiting 3 hrs for the work to be done, I stood around for 45 minutes to get the car. The Service advisor totally ignored me and couldn't care less about the hold up and delay once I was done with around for 45 minutes to get the car. The Service advisor totally ignored me and couldn't care less about the hold up and delay once I was done with him. Customer experience has gone from good to 'never going back again' - sad part is they probably don't care. I would not go here, look for alternative dealers. More

Excellent it the best I couldn’t of had better service in out when Sam said it would ready it was out when Sam said it would ready it was More