Herb Chambers BMW of Boston - Service Center

I came to a conclusion and made a decision that my vehicle is on safe hands at Herb Chambers BMW of Boston. I also have experienced the great welcome and positive attitudes Herb Chambers’ team members vehicle is on safe hands at Herb Chambers BMW of Boston. I also have experienced the great welcome and positive attitudes Herb Chambers’ team members have. Mr. Matt Krappe, Service Dept. Director, has positive attitudes, creates pleasant atmosphere and provides attentive service. He provides an excellent and outstanding service that goes beyond my expectations. His continued commitments, positive interactions and outstanding customer service are great assets to Herb Chambers BMW of Boston. My million thanks and appreciation to Herb Chambers team for being such a great 👍place to be and the positive atmosphere, excellent service, great smiles, relaxed environments and most importantly making your clients’ experience feel that they are part of your family. Thank you all and God bless you Louay More

A Professional and a Gentleman I have leased 2 BMW's through Herb Chambers, and bought/financed two more outside. I have had to come to this dealership for service a number of times I have leased 2 BMW's through Herb Chambers, and bought/financed two more outside. I have had to come to this dealership for service a number of times. A couple of times, I had powerful and telling interactions with Matt Krappe. On an alignment issue with my coupe, he did his best to ensure my satisfaction, and even helped work out a deal with BMW North America. He and his Assistant Service Manager Kyle are two professionals that meet high standards of a luxury car maker. Accessible, professional and fair. Reach out to him if you have any issues. Salesmen have been a mixed bag at the dealership but service is generally quite good. More

Service Center Service Department! I dropped off my vehicle on yesterday to address several recalls, and I picked up my car today only to find everything thrown e Service Department! I dropped off my vehicle on yesterday to address several recalls, and I picked up my car today only to find everything thrown everywhere in a very disrespectful way. Everything was thrown on the floor, my cell phone holder for my from vent was on the floor IN THE BACK OF THE CAR, and things placed on my backseat were TOTALLY disregarded and thrown on the floor and folded in half!!! I'm VERY bothered and shocked by this. I wouldn't expect this from a hole in the wall shop, so this happening at the dealership is totally unacceptable. If the maintenance tech doesn't want to work, they should definitely not be there working and definitely not disrespecting the property of others as they have done. The guys upfront were nice and professional. The service tech, who worked on my car, needs to be fired!! More

Customer services at this dealership are excellent. This dealership provides exceptional customer services every time I bring my car in for maintenance. Nick Lagas is very professional every 3 years I r This dealership provides exceptional customer services every time I bring my car in for maintenance. Nick Lagas is very professional every 3 years I renew my lease. More

Outstanding Came in for service and ended up buying a new car. The General Manager Melissa Steffy listened to my needs and delivered.My salesman Sam (mini cooper Came in for service and ended up buying a new car. The General Manager Melissa Steffy listened to my needs and delivered.My salesman Sam (mini cooper division) was delightful. More

Very late response and very expensive This place is very bad. I sent my car there on Monday, and I've been calling them everyday for about a week, they gave me same answer every time that This place is very bad. I sent my car there on Monday, and I've been calling them everyday for about a week, they gave me same answer every time that they are still on progress. This location is also really expensive. Don't go to this place More

They fixed my car very well Herb Chambers BMW of Boston fixed my car in no time. This person Samik Shahi who helped me take care of the problem my car had was very professional, Herb Chambers BMW of Boston fixed my car in no time. This person Samik Shahi who helped me take care of the problem my car had was very professional, and knowledgeable. I highly recommend this place and the team work here is kind and very helpful. More

Communication vacuum Cannot recommend svc. dept until they address systemic customer communications issues. Took 4+ hrs. to reach advisor for status up-date on vehicle tha Cannot recommend svc. dept until they address systemic customer communications issues. Took 4+ hrs. to reach advisor for status up-date on vehicle that was in for scheduled maintenance/recall repair - note vehicle dropped off 3 days prior. Experienced multiple call disconnects (4), multiple unresponsive pages by receptionist (3), unreplied text msg, and when finally reached advisor was told that I must have missed text/email that vehicle was ready. At pick up I pressed about supposed missed communications, and advisor admitted they were never sent...blamed TX based call svc. center. NOTE - I do not believe my svc. advisor was being negligent. There is a system-wide issue with how this dept. processes and communicates to customers. Also, multiple requests to speak with dept. supervisor were completely ignored More

Outstanding, friendly, courteous, profession As always, Mark and the crew are great. Dropped off, picked up loaner from a very friendly staff member, and on my way. Most importantly is the conver As always, Mark and the crew are great. Dropped off, picked up loaner from a very friendly staff member, and on my way. Most importantly is the conversational piece which makes one feel very welcomed; more personal. The work on the Mini was thorough and all replacements took place. Returning the loaner was easy. My car was waiting. Great service. Great crew. More

As pleasant as possible Communication and service as as good as I can ask for Thanks again for making my service visits as easy as possible with loaners and prompt service Communication and service as as good as I can ask for Thanks again for making my service visits as easy as possible with loaners and prompt service More