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Herb Chambers BMW of Boston - Service Center
Boston, MA
1,029 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
1,029 Reviews of Herb Chambers BMW of Boston - Service Center
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January 19, 2022
Great service, excellent communication, very professional Great attitude highly recommended , they took care my vehicle Great attitude highly recommended , they took care my vehicle More
by Perkingsarcene
Employees Worked With
January 18, 2022
My car was serviced three times in 2021, each time with Higor Teixeira as advisor. Work was explained clearly and a followup cleaning was performed gratis. Attentive to each customer’s situation. Higor Teixeira as advisor. Work was explained clearly and a followup cleaning was performed gratis. Attentive to each customer’s situation. More
by Gloria Kwei
Employees Worked With
January 13, 2022
One of the best services and high professionalism I have seen dealing in Massachusetts. Very friendly always make you want to come back. Never feel a pressure. seen dealing in Massachusetts. Very friendly always make you want to come back. Never feel a pressure. More
by sarkisp47
Employees Worked With
Other Employees :
Samik Shahid five star, Bryan Pereira , Badis Boussetta
January 13, 2022
James and the service team were helpful, efficient and the quality of the work was well delivered. Having the technician send a video of their work or findings is very helpful and builds trust. the quality of the work was well delivered. Having the technician send a video of their work or findings is very helpful and builds trust. More
by DBH
Employees Worked With
January 06, 2022
Great customer service, good communication and able to get access to inspection video of work before completing get access to inspection video of work before completing More
by sdiazbock
January 02, 2022
Hi, thanks great service, timely, efficient and friendly service staff. It is a pleasure to drop off my BMW at Herb Chambers. Keep up the good work service staff. It is a pleasure to drop off my BMW at Herb Chambers. Keep up the good work More
by Kj
Employees Worked With
December 30, 2021
Very pleased with expertise and attitude of all persons Very pleased with expertise and attitude of all persons especially Higor and the parts department. Very pleased with expertise and attitude of all persons especially Higor and the parts department. More
by Nhaven7
December 30, 2021
Typically great experience. However this time was poor. Lack of communication from service advisor. $190 to tighten a bolt! Not sure what has happened to the service department. Lack of communication from service advisor. $190 to tighten a bolt! Not sure what has happened to the service department. More
by Henry2013
Employees Worked With
Can’t recall name
December 30, 2021
After waiting 3 hrs for the work to be done, I stood around for 45 minutes to get the car. The Service advisor totally ignored me and couldn't care less about the hold up and delay once I was done with around for 45 minutes to get the car. The Service advisor totally ignored me and couldn't care less about the hold up and delay once I was done with him. Customer experience has gone from good to 'never going back again' - sad part is they probably don't care. I would not go here, look for alternative dealers. More
by Raj
Employees Worked With
Samuel Dias
