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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,004 Reviews

1,004 Reviews of Herb Chambers BMW of Boston - Service Center

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October 02, 2021

I had an excellent experience at the BMW dealership where my advisor was Higor . All the work was done very fast and professional. More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Herb Chambers BMW of Boston responded

We love hearing from our positive customers, Rachel! See you next time at Herb Chambers BMW of Boston!

October 01, 2021

James made the service experience extraordinary. I didn’t have to think about anything. He informed me of status proactively, explaining things , and represented the dealership with class. Herb Chambers is More

by Massiez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Herb Chambers BMW of Boston responded

Thank you so much for this fantastic feedback! James is a truly wonderful asset to our team and we're thrilled to hear that he made your experience a great one. Thanks for visiting us here at Herb Chambers BMW of Boston and please don't hesitate to reach out if there's anything else we can do for you!

September 30, 2021

Mark keohane is a 12 on a 1-10 scale,extreley nice and very helpful More

by Marshall.spitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark keohane, Preston Spitz
Oct 01, 2021 -

Herb Chambers BMW of Boston responded

Wow! Thank you so much for your awesome rating and feedback, Marshall! We're so glad to have you as a Herb Chambers BMW of Boston customer!

September 26, 2021

Great service! Great work!I will decide how long my Great service! Great work! I will decide how long my response is! Who suggested that you should set a minimum! Bad idea! More

by George Bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your five-star review, George! We're so glad the Herb Chambers BMW of Boston team took great care of you!

September 24, 2021

I have known Matt for many years, and we service our cars at BMW of Boston. Your family likes Matt’s leadership it’s truly phenomenal, we have not come across many directors who are so helpful and humble. More

by A.C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Herb Chambers BMW of Boston responded

We're glad Matt could earn your five-star rating! Your confidence in us makes our day and we look forward to providing continued care like this for years to come! Thank you for being a Herb Chambers BMW of Boston customer!

September 23, 2021

They didn't fix the things I asked to get fixed the inspection form is contrary to the condition of my car and I have a switch missing that was there when I brought it to them More

by cweekes617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Dias
Oct 07, 2021 -

Herb Chambers BMW of Boston responded

We're sorry to hear that not everything was performed during your recent service appointment. I'd like the opportunity to discuss your vehicle issues further. Feel free to reach out at your earliest convenience. Thanks, Melissa Steffy - General Manager - msteffy@herbchambers.com

Oct 07, 2021 -

cweekes617 responded

I already sent you an email

September 23, 2021

I have purchased my last three BMW’s from Herb Chambers as well all of my service on the vehicle’s. Great customer service and would never go anywhere else ! More

by suzanne32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Herb Chambers BMW of Boston responded

Your confidence in us makes our day! Thank you so much for being a Herb Chambers BMW of Boston customer! We'll see you next time!

September 22, 2021

I understand we’re in a pandemic but there was few staff. I actually got a sales pitch for a new mini from another customer. The back lot for inspections/ service is disturbingly congested. More

by pollydessertine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamil
Oct 06, 2021 -

Herb Chambers BMW of Boston responded

Hi Polly, We understand your frustration and assure you that we take this feedback seriously. Unfortunately, given the circumstances of the pandemic, staff shortages are a challenge for many dealerships. Our team is doing its best to accommodate customer needs during these challenging times, but we are faced with limitations. We wish you the best in your automotive journey and encourage you to reach out if you'd like to discuss this further. Thank you.

September 20, 2021

When there is an issue with my car they are always quick to respond and get my car in for service. More

by Magda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Herb Chambers BMW of Boston responded

We're so happy to hear the Herb Chambers BMW of Boston team made your experience easier for you, Magda! Thank you for leaving us your review!

September 17, 2021

Brought car in last Monday at 9:30 and was told I could pick it up that afternoon . Called at 3 you did not start the repair Called at 5 and said I would pick up at 9;30 10 on Tuesday Got there at 9:30 to More

by tricialowe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Anslono
Oct 06, 2021 -

Herb Chambers BMW of Boston responded

Thank you for bringing this to my attention. I'm sorry to hear about this situation and would like the opportunity to speak with you in greater detail. If you could please contact me directly when you have a moment, it would be much appreciated. Thanks again, Melissa Steffy - General Manager - msteffy@herbchambers.com

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