Herb Chambers BMW of Boston - Service Center

leasing my second i8. They need new tires every 10 to 12k which is a bit annoying but part of the game. Price to replace tires at HC is considerable higher than at an independent shop for the same tires 12k which is a bit annoying but part of the game. Price to replace tires at HC is considerable higher than at an independent shop for the same tires. If you can afford the car you should be able to afford the tires. But would be a plus if HC would be price competitive for these low mileage tires. More

Helpful, efficient and professional Made it very easy Helpful, efficient and professional Made it very easy given Covid Higor has always been a fantastic service rep for me over the past few years Helpful, efficient and professional Made it very easy given Covid Higor has always been a fantastic service rep for me over the past few years More

Brett was helpful and kind. He explains the plan and recommendations. He even waited after hours forme to pick up my car as I was detained at my daughter’s event. recommendations. He even waited after hours forme to pick up my car as I was detained at my daughter’s event. More

Service department was highly communicative with the procedure for replacing the tires on my car and were happy to give me multiple options for new tires. There was no pressure for upselling and work wa procedure for replacing the tires on my car and were happy to give me multiple options for new tires. There was no pressure for upselling and work was completed very quickly after the parts came in. Pricing was upfront and included all taxes, fees, etc. More

Brett was great, he went above and beyond the call of duty on this one. We had an issue with the software on our new X7M50I. Brett arranged a tow for us, got it in the very next morning and had the car duty on this one. We had an issue with the software on our new X7M50I. Brett arranged a tow for us, got it in the very next morning and had the car back to us in our driveway in less than 24 hours door to door. I also want to thank Matt Krappe for guaranteeing the time of the delivery back to us so my wife could be confident she could get the kids to school on time. First Class Operation all the way 5 stars across the board. More

My experience at Herb Chambers BMW has been excellent. They are efficient, knowledgeable and courteous. My personal representative, James, is terrific and attentive. I feel well cared for. They are efficient, knowledgeable and courteous. My personal representative, James, is terrific and attentive. I feel well cared for. More

My personal representative Samik (5 stars) was very professional and helpful and helped solve my issue. I found an issue after I picked my car which was not there and Samik was very professional in ha professional and helpful and helped solve my issue. I found an issue after I picked my car which was not there and Samik was very professional in handling the situation More

Fabulous, exceptional, unbelievably good service. 5* Customer care! I am a Mercedes lover and I have been driving Mercedes for last 20 years. I have no complains. Mercedes treats its customers very wel Customer care! I am a Mercedes lover and I have been driving Mercedes for last 20 years. I have no complains. Mercedes treats its customers very well. For the first time, I bought a BMW 535xi from Boston Herb Chamber BMW. Recently, I went there for a regular service and met with Brett Robinson, a customer service rep. I could not believe the royal treatment I received from Brett at BMW. It certainly surpassed the superior customer service I have always enjoyed at Benz. Brett listened to me very carefully and treated me with utmost respect. He set up a driver to drop me off and pick me up the next day. Absolutely no hassle. All my concerns with the car was taking care of and I drove back home a super clean car. Hands Down- 5* customer rep guy. A true gentleman!! I will certainly consider buying another BMW. Rathna Perera, Raynham, MA More