Herb Chambers BMW of Boston - Service Center

Great experience Great advisor and convenience with Lyft rides back and forth to work. The team at B M W Herb Chambers are very nice and excited to help Great advisor and convenience with Lyft rides back and forth to work. The team at B M W Herb Chambers are very nice and excited to help More

James Gibbons is great. Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out ho Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out how to make it all work on a Saturday, no less. More

Mark Ravin Mark always goes above and beyond to help the customers and he is the reason I return there for service. twenty five words minimum is not necessary. Mark always goes above and beyond to help the customers and he is the reason I return there for service. twenty five words minimum is not necessary. More

Mark is awesome. Fixed everything. Very friendly. I thought his name is mark but may be Matt as mark is not on list. He was and is very good at his job. Fixed everything. Very friendly. I thought his name is mark but may be Matt as mark is not on list. He was and is very good at his job. More

Everyone is very friendly, but I always spend thousands People there are very friendly. However, every time I’m there, I spend thousands. And I’ve had to come three times to get my rear tire permanently rep People there are very friendly. However, every time I’m there, I spend thousands. And I’ve had to come three times to get my rear tire permanently repaired. I really WANT to like going there. But costs are twice that of other places, and I’m now just frustrated after coming ten years there. Sorry. More

Little help with the navigation system issue The new BMW X5 has a navigation system issue, which is not resolved till now. It does not work properly, pointing to the completely wrong addresses. The new BMW X5 has a navigation system issue, which is not resolved till now. It does not work properly, pointing to the completely wrong addresses. No-one at Herb Chambers helped with finding a solution. The car was taken in and given out from service in the exactly same condition. No next steps, no clarity on what needs to be done. More

Better phone service Did not like phone reception. Consider brake complaint and long appt and suggested go elsewhere when I spoke up. Still do not believe brake pedal ca Did not like phone reception. Consider brake complaint and long appt and suggested go elsewhere when I spoke up. Still do not believe brake pedal can go all the way to Floor in panic stop More

Brakes and Service Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfie Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfied. More

First service of new vehicle Was really quite unhappy with the overall service.and will be going to another dealership to have my car serviced and maintained. requested a loner we Was really quite unhappy with the overall service.and will be going to another dealership to have my car serviced and maintained. requested a loner well in advance but when I arrived there were no loners left. When I picked up my car after it was serviced the warning light was still on had to wait additional time to find out why the warning light was activated. In addition one of the issues I had with the car was never fixed. More

Easy to schedule, easy to work with, accurate estimate I used the online scheduling feature and was able to pick a time and a date that worked best for me. Prior to my arrival, I had some questions/clarif I used the online scheduling feature and was able to pick a time and a date that worked best for me. Prior to my arrival, I had some questions/clarifications and the service manager was very quick to get back to me. During the day, I received texts and emails through out the day with a link to an easy to use system to select or decline additional services that were required/recommended. Made payment online as well, and when I showed up, my car was clean and ready. Excellent professional service department. More