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Herb Chambers BMW of Sudbury
Sudbury, MA
2,171 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury
1. State of the art facilities to better serve you, our customer.
Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s.
2. New Vehicle Selection
We have the largest selection of BMW models in New England.
3. Pre-Owned Vehicle Selection
Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company.
4. Experience
With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer.
5. Ordered to Your Specifications
Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it.
6. Service Loaner Vehicle Program
When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in.
7. Factory Trained Professionals
Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle.
8. We are here for you
BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour.
9. Award Winning Customer Satisfaction
An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
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Showing 2,171 reviews
August 15, 2025
Poor sales practices. We purchased a pre-owned x5 last year. We were lied to on a number of items regarding the vehicle condition and services performed prior to pickup. We purchased a pre-owned x5 last year. We were lied to on a number of items regarding the vehicle condition and services performed prior to pickup. We paid extra to have the vehicle cleaned and sealed - wasn't done. They told us it was but could not provide proof from the 3rd party they said performed the service - no invoice, no warranty, nothing. They finally admitted it was not done. We had to fight to get refunded for the charge. We were also told the vehicle was a dealer loaner and well maintained. We later learned it was not a loaner, that it was owned by another customer, who bent all 4 tire rims. They told us the car would be fully inspected, updated on service maintenance, and cleaned prior to deliver. None of that was done. The car was filthy when we picked it up. The sales person didn't bother to show up for our pickup appt, the person who they had show us how to use the vehicle was more interested in looking at his phone, and also told us if we had any questions to call the BMW Shrewsbury location instead of their own dealership!!! It took many many emails and phone calls to get our money back but nothing else was ever resolved. We had to make a special trip to the dealership to pickup the reimbursement check. Shady, dishonest practices, typical car sales stereotype is in play at this location. Do not buy here. We took our vehicle to the Shrewsbury dealership for service and were treated like royalty there! Wish we had bought a car there too. More
by 82sammy
August 15, 2025
Great service and very professional and knowledgeable staff. I’ve been their customer for almost 20 years and I’m very happy with them. staff. I’ve been their customer for almost 20 years and I’m very happy with them. More
by khessamfar
August 14, 2025
Superb customer-facing service team. Service is expensive, but top notch. Communications are good and timely. Service is expensive, but top notch. Communications are good and timely. More
by Sudbury Local
Employees Worked With
August 12, 2025
Always a pleasant place to get my car serviced. Nice people do the work, everyone is helpful. Waiting room comfortable so I can work while I wait. Service folks come and explain what they found and Nice people do the work, everyone is helpful. Waiting room comfortable so I can work while I wait. Service folks come and explain what they found and what they recommend. Very good experience. More
by BMW-driver
Employees Worked With
August 09, 2025
The sales person that I worked with was Wilson Dowridge at BMW of Sudbury. He was excellent. He certainly knows the car sales business and has a very nice personality and good sense of humor. He constantl at BMW of Sudbury. He was excellent. He certainly knows the car sales business and has a very nice personality and good sense of humor. He constantly was in touch with me throughout the entire process which in this case had a lot of challenges and knew exactly how to work through them and got the car to me when he said it would be ready. I would highly recommend him to anyone who is looking to buy a BMW. Thanks Jim Navoni More
by jamesnavoni
August 02, 2025
Jack O. was great. Straight-forward, honest, prompt answers. No upselling, no pressure, just answers and suggestions. Great at keeping me informed on the sta was great. Straight-forward, honest, prompt answers. No upselling, no pressure, just answers and suggestions. Great at keeping me informed on the status of my ordered vehicle. More
by BP
August 01, 2025
Service was awful. My X5 was towed in on a Monday. I called at 3:30pm that Monday because I had not heard from anyone (and I ended up calling Sales because after 4 trie My X5 was towed in on a Monday. I called at 3:30pm that Monday because I had not heard from anyone (and I ended up calling Sales because after 4 tries no one would answer the Service line). They said they had received my car but service manager had left for the day...so I guess he wasn't planning to contact me at all. By 1pm the next day I still heard nothing so I called again and was told my service manager was out for a few days...I guess I was just supposed to wait until he returned? Again, no one answered the phone in Service so the operator put me through to the Manager. She was helpful but no one had noted why the car was towed in so they hadn't even looked at the main problem. I had to call her by noon the next day (Wednesday) because still no one had reached out. She called me back after talking to someone and gave me an overview. Ultimately I got my car back on Thursday without a service person reaching out to me ONCE and having to call Sales and/or the operator to get someone on the phone every time I called to get an update. I actually told my girlfriend who was buying an X5 to consider the Boston or Norwood dealer because this was ridiculous service. More
by slapides
Employees Worked With
July 23, 2025
I always enjoy working with Yordanys. He is helpful through the entire process. I look forward to working with him in the future. I He is helpful through the entire process. I look forward to working with him in the future. I More
by reynoldsrachel76
