Herb Chambers BMW of Sudbury

Mackenzie was exceptional. Great customer service and professional. However, the next day when she was not in the office, service level dropped. It was very hard to get a response from the Team. professional. However, the next day when she was not in the office, service level dropped. It was very hard to get a response from the Team. More

Has Professional, courteous and timely service. Comfortable waiting area and Covid conscious. They offer loaner vehicles when making appointments. Uses texts to manage appointments and status. Comfortable waiting area and Covid conscious. They offer loaner vehicles when making appointments. Uses texts to manage appointments and status. More

Quick turn around despite a very busy day at the service center. The Service Advisor, Mackenzie Ditomassi, greeted me quickly and confirmed with me the work requested, a short time later I had a quote and r center. The Service Advisor, Mackenzie Ditomassi, greeted me quickly and confirmed with me the work requested, a short time later I had a quote and request for approval to proceed, along with a video from Brian in the Service Department showing me his analysis of the work. The repair was quickly completed and back on the road in about an hour. Happy Customer! More

I usually get my BMW serviced at BMW of Sudbury and have been quite happy with them. During my last visit for service, I decided to explore and consider buying another BMW for our family but had a HORRI been quite happy with them. During my last visit for service, I decided to explore and consider buying another BMW for our family but had a HORRIBLE experience with SALES, particularly with sales manager "Alex Robbins". Shortly after registering my name at reception, Alex showed up chatted for a few min to understand my interest. After that, he said salespeople are busy and someone will be with me within 10 min but made me wait almost an hour. I could see there were maybe 2 or 3 customers around, many salespeople were walking around the floor or standing/chatting with each other. Alex was walking around too and often would look at me and then just turn his head around. Only after I gave him a couple of stares that I can see him walking around and that I am getting upset for waiting so long, he finally shows up with a sales associate to make introductions. BTW, this salesperson was one of the people that I could see walking around the floor and clearly wasn't busy. I also reminded Alex that I have been waiting for too long(almost an hour) and was not pleased, still no apologies or anything .... VERY disappointed with their SALES experience. More

Efficient, effective excellent service. The explanation of what needed to be done and why was clear and concise with all questions answered. Communication was extraordinary, keeping the customer informed a of what needed to be done and why was clear and concise with all questions answered. Communication was extraordinary, keeping the customer informed about progress of the work and notification of completion. Could not have been a better experience. More

Love these guys, used to buy through boston but Sudbury helped me with a serious issue when boston wouldn’t so they’ve been my dealer for my last 3 BMW’s . Service Appointments are a breeze, no long wait helped me with a serious issue when boston wouldn’t so they’ve been my dealer for my last 3 BMW’s . Service Appointments are a breeze, no long wait and a very comfortable waiting area. Recently worked with Bill Kramer and will likely ask for him going forward. Very helpful! More

Excellent service and loaner car much appreciated. Also appreciate the car being cleaned and washed before it was returned to me. I was very pleased with both the verbal and video communications! CB appreciate the car being cleaned and washed before it was returned to me. I was very pleased with both the verbal and video communications! CB More

I had a great experience bringing in my 2021 X5 for its first service (free). While waiting in the service area, I received a video report of the vehicle's inspection. The ability to view this while waitin first service (free). While waiting in the service area, I received a video report of the vehicle's inspection. The ability to view this while waiting was both entertaining and clearly very helpful should any issues have arisen and needed to be discussed. I would also add a special five-star rating for William who had helped me even prior to bringing the car in to figure out the cause of some salt deposits getting into the engine bay. I highly recommend this place, including William (service manager) and Joe (sales representative). More

Service Advisor Bill was knowledgeable and understanding of my needs. He didn’t try to oversell like other dealerships. Overall pleasurable experience and definitely will be back for future service. of my needs. He didn’t try to oversell like other dealerships. Overall pleasurable experience and definitely will be back for future service. More

I have been a customer of Sudbury BMW for several years. Not only has Bill Kramer been my Service Advisor since day one, he and the rest of the Service team have always gone above and beyond to ensure my ve Not only has Bill Kramer been my Service Advisor since day one, he and the rest of the Service team have always gone above and beyond to ensure my vehicle 🚗 is professionally maintained. Communication for all the maintenance and repair issues over the years has been excellent. I would not take my X5 anywhere else. Highly recommended BMW of Sudbury! AB More