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Herb Chambers Ford of Braintree

Braintree, MA

4.8
1,391 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,391 reviews

August 17, 2021

Easy, professional, great facility. The entire process is easy and quality location to get in and out More

by dwmalone43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for your kind review and rating! We're glad to hear the Herb Chambers Ford of Braintree team made your visit worthwhile!

August 13, 2021

Well I wish they had let me know that the recall parts where not available so they put back in the original one that can with the truck now I have to try out he truck again . More

by electricman29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa Chamberlain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Larkin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Lockard , Andy Andrews, Richard Trieber
Aug 31, 2021 -

Herb Chambers Ford of Braintree responded

I am sorry that there have been delays getting your truck repaired. Parts are delayed because of the global microchip shortage and the issues with the supply chains. As a Herb Chambers dealership, we value the customer's experience above all else and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealerships is 100% satisfied. I understand your frustration and I'm truly sorry. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership. Please reach out to me at your earliest convenience. Thank you, Scott Lewis - General Manager slewis@herbchambers.com

August 10, 2021

They spend alot of attention to things that are straightforward to fix . If you have and older truck they don't go the extra mile to get to the bottom of the issue More

by paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay or Andy never spoke to me a d I have spent over 9500 in repairs at this service center, Andy Andrews
Aug 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for this feedback, Paul. This is certainly not how we want our customers to feel after visiting us and I will be looking into the situation further with our service team. If you have any questions or additional concerns, please feel free to contact me directly. Thanks, Scott Lewis - General Manager - slewis@herbchambers.com

August 06, 2021

Fast and courteous service Waiting room very clean with refreshments More

by jreilly623
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo D
Aug 09, 2021 -

Herb Chambers Ford of Braintree responded

This is a fantastic review! Thanks from the entire team at Herb Chambers Ford of Braintree!

August 03, 2021

I have all my repair work done here because they are convenient to me and I trust them More

by KennyB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcelo Lautert, Andy Andrews
Aug 04, 2021 -

Herb Chambers Ford of Braintree responded

We're happy our team could give you five-star care for your vehicle! Thank you, Kenny! - Herb Chambers Ford of Braintree

July 31, 2021

Excellent service, felt welcomed,they were tuned in to my wants and took the time to walk me through my package. I felt no pressure to buy. Nathaniel helped me land my new to me car all in one day. Couldn't More

by jamiedavis1973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers Ford of Braintree responded

It's so great to hear Nathaniel made this a five-star purchase for you! Thanks so much for leaving us your wonderful review and for choosing Herb Chambers Ford of Braintree to help you get into a great car!

July 31, 2021

Came in for oil change, inspection sticker, and new front brakes. Great service. Fair price, back home within 2.5 hours! Brakes feel awesome! I’ll be back again! More

by BobStrav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Larkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers Ford of Braintree responded

It was our pleasure to take care of everything for you, Bob! Thanks for choosing Herb Chambers Ford of Braintree!

Aug 02, 2021 -

BobStrav responded

I always know where to go if I need something repaired correctly.Your technicians are well-trained!

July 29, 2021

I highly recommend this location to others. There is a really helpful staff who answered all of of questions and took care of me. It has a great location near the highway. More

by First Time Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Andrews
Jul 30, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the kind comments about our team! We appreciate you choosing Herb Chambers Ford of Braintree and hope we can be of service to you again in the future. In the meantime, take care and please feel free to reach out if there's anything else we can do for you!

July 27, 2021

Lisa, Connor, Scott, Cory, and I think Karen at the front desk are amazing and wonderful. Loved my truck! I will change my dealership from Quirk to Herb Chambers. More

by gretchen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor and receptionist , Corey Casey
Jul 28, 2021 -

Herb Chambers Ford of Braintree responded

We're so glad to hear you all had a great experience working with Karen! Thank you for the awesome feedback and five-star rating! Enjoy your truck! - Herb Chambers Ford of Braintree

July 24, 2021

Absolutely fantastic customer serviceCould not have been Absolutely fantastic customer service Could not have been any easier Would highly recommend Nate went above and beyond by far Thanks again for y More

by jimcostello
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate is salesman
Jul 26, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for the awesome five-star rating! We're so happy to hear Nate and our team provided five-star care to you! We look forward to seeing you again next time! - Herb Chambers Ford of Braintree

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